Customer Success Manager

Stolt-Nielsen; Rotterdam; Hybrid; EUR 46,000 - 62,000; Full time

Benefits offered by this job

Hybrid work policy (2 days from home)

Pension and health contribution

Bike plan

Brand-new office with barista, gym and

Game room

Job summary

Stolt-Nielsen is seeking a Customer Success Manager to ensure smooth operational processes, oversee customer orders, and resolve logistics challenges. You will support a high-quality customer experience across daily activities and work closely with internal teams and customers to deliver reliable service.

The role requires a Bachelor’s degree (preferred), at least 3 years in a customer-facing logistics role, and fluent English (German preferred).

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years in a customer-facing role within logistics.
• Solid understanding of logistics processes and fast-paced operations.

Responsibilities

• Oversee customer orders from start to finish to ensure timely delivery.
• Identify and resolve logistical challenges with practical, cost‑effective solutions.
• Coordinate with internal teams to meet customer expectations and standards.
• Manage inquiries and complaints, recording events and root causes.

Skills

Customer service

Logistics knowledge

Strong communication

Fluent English

Education

Bachelor’s degree

Job description

Help deliver the products that the world can’t do without. At Stolt Tank Containers, we move bulk-liquid chemicals and food-grade products across land, connecting customers to the markets that matter to them. Join us as a Customer Success Manager

As the Customer Success Manager, you will ensure smooth and efficient operational processes, overseeing customer orders, resolving logistics challenges, and supporting a high-quality customer experience across day-to-day activities.

At Stolt Tank Containers (STC), we move today’s products for tomorrow’s possibilities. With a fleet of more than 56,000 ISO tank containers and a worldwide network of owned and joint-venture depots, we deliver products across land to customers in more than 165 countries. As a division of Stolt-Nielsen, a global leader in the logistics and distribution of bulk liquids, STC is the final link in Stolt-Nielsen’s end-to-end logistics chain, collecting products from storage terminals and ports, and delivering them directly to customers’ doors, wherever they are in the world. We are committed to getting it right every time: safely, reliably and sustainably.

What you will be doing

You will focus on ensuring smooth operational processes that deliver exceptional service to customers by acting as the backbone of day-to-day operations, overseeing customer orders from start to finish, and proactively resolving logistics challenges as they arise. Working closely with internal teams and customers, you will manage inquiries, handle complaints, accurately register customer events, and identify and implement effective solutions to potential issues, all within a fast-paced operational environment where attention to detail and an operational mindset are essential.

Key responsibilities

• - Oversee customer orders to ensure timely and efficient delivery, liaising between internal teams and customers to resolve operational issues proactively.
• - Identify and resolve logistical challenges, providing practical and cost-effective solutions to improve processes and prevent disruptions.
• - Collaborate closely with internal teams to ensure services are delivered according to customer expectations and company standards.
• - Manage customer inquiries, handle complaints, and proactively work to provide an exceptional operational experience.
• - Accurately register customer events, report root causes for issues, and recommend preventative measures where applicable.

Qualifications

• - Bachelor’s degree level preferred.
• - Minimum 3 years of relevant work experience in a similar position, with a strong focus on customer contact.
• - Strong understanding of logistics processes and the ability to work in a fast-paced operational environment.
• - Fluent English is required. German is a strong preference.

What we offer

• - A competitive salary and a performance-related bonus that reflect your contribution.
• - Opportunities for professional development and continuous learning across a truly global company.
• - A collaborative culture built on pragmatism, shared success, and the freedom to find solutions.
• - The chance to work on meaningful, real-world challenges, from supply chain innovation to sustainable logistics.
• - Hybrid working policy (2 days from home) and flexible working hours.
• - Pension and health contribution.
• - Bike plan
• - A brand-new office, with a barista, gym and game room.

About Stolt-Nielsen

Stolt-Nielsen (SNL, Oslo Børs) is a global leader in the logistics and distribution of bulk liquids, with three core logistics businesses: Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers. Together, they provide an end-to-end service, moving products by sea, storing them safely on land, and delivering them door to door by ISO tank container, connecting customers’ products from source to destination across more than 165 countries. We are also pioneers in sustainable land-based aquaculture (Stolt Sea Farm) and invest in adjacent opportunities aligned with our industries. Our values guide everything we do. We act pragmatically, collaborate for success, commit to go further, and create solutions: We move today’s products for tomorrow’s possibilities. www.stolt-nielsen.com

Equal Opportunity Employer Statement

Stolt-Nielsen is an Equal Opportunity Employer. All hiring and employment decisions are made without regard to race, colour, creed, religion, disability status, genetic information, pregnancy, citizenship status, marital status, sex/gender, sexual preference/ orientation, gender identity or expression, age, veteran status, national origin or ancestry, or any other status protected by federal, state or local law or regulation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Disclaimer for recruitment agencies

We don't accept any unsolicited applications or CVs from recruitment and selection agencies.#LI-IV1 #HYBRID