Gas Logistics - Customer Service Specialist

Royal Den Hartogh Logistics; Rotterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

30 vacation days

Travel allowance

Flexible working hours

Pension scheme

Gym on premises

Access to training programs

Job summary

A leading logistics company based in Rotterdam is seeking a Customer Service Specialist to manage customer orders and ensure a seamless customer experience. This role involves building strong customer relationships and acting as a liaison between customers and internal teams. An ideal candidate should have at least 3 years of experience in international logistics, a bachelor's degree, and excellent command of Dutch and English. The company offers a competitive salary, vacation days, and a vibrant workplace environment.

Qualifications

• Minimum 3 years of relevant experience in international logistics.
• Knowledge of international logistics and customs processes is a plus.
• Strong communication skills in Dutch and English; German is valuable.

Responsibilities

• Own customer orders from request to invoicing, ensuring excellent service.
• Build trust-based customer relationships, lead business reviews.
• Link between customers and internal teams for operational excellence.
• Monitor costs and documentation for timely invoicing processes.
• Drive improvements and upsell opportunities in existing accounts.

Skills

Customer relationship management

Analytical thinking

Solution-driven mindset

Commercial awareness

Fluency in Dutch and English

Flexibility and continuous learning

Education

Bachelor's degree (HBO)

Job description

A leading logistics company based in Rotterdam is seeking a Customer Service Specialist to manage customer orders and ensure a seamless customer experience. This role involves building strong customer relationships and acting as a liaison between customers and internal teams. An ideal candidate should have at least 3 years of experience in international logistics, a bachelor's degree, and excellent command of Dutch and English. The company offers a competitive salary, vacation days, and a vibrant workplace environment.