Logistics Customer Service Team Lead

More Recruitment; Moerdijk; On-site; EUR 28,000 - 47,000; Full time

Benefits offered by this job

CAO-based salary up to €4,200 gross/mo

28 vacation days

8% holiday allowance

Training programs

Personal development

State-of-the-art facility

Job summary

More Recruitment seeks a Customer Service Team Leader to manage daily operations at a new flagship logistics facility in Moerdijk. You will lead a motivated team servicing major brands and act as the primary liaison with the client to ensure top service levels.

The role emphasizes coaching, client communication, and proactive issue handling. English proficiency is required; Dutch is a plus, with an informal, dynamic work environment and strong growth opportunities.

Qualifications

• 2+ years leadership experience in a service environment.
• Affinity with logistics and transport is an advantage.
• Experience in a B2B environment.
• Positive, enthusiastic personality with motivation skills.
• Solution-oriented and process-driven mindset.
• Strong communication in English; Dutch a plus.

Responsibilities

• Lead the daily operations of the customer service team at a flagship facility in Moerdijk.
• Serve as central point of contact for team and client; ensure clear communication among stakeholders.
• Monitor progress, adjust as needed, and conduct monthly client reviews (phone, digital, or on-site).
• Provide coaching and motivation to the team; ensure client satisfaction and adherence to agreements.
• Monitor logistics processes, identify disruptions, and inform all parties about changes or delays.
• Prepare KPI reports and discuss results with Operations Manager and team.

Job description

More Recruitment seeks a Customer Service Team Leader to manage daily operations at a new flagship logistics facility in Moerdijk. You will lead a motivated team servicing major brands and act as the primary liaison with the client to ensure top service levels.

The role emphasizes coaching, client communication, and proactive issue handling. English proficiency is required; Dutch is a plus, with an informal, dynamic work environment and strong growth opportunities.