German-Speaking Customer Success Lead

project44; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading logistics technology company in Amsterdam is seeking a Customer Success Manager who is fluent in German and English. This role requires strong client-facing skills and 5-7 years of experience in Account Management or Customer Success. You will partner with customers to ensure they achieve maximum value from our services and educate them on new product features. This full-time position involves in-office work four days a week to foster collaboration.

Qualifications

• 5-7 years of experience in Account Management, Customer Success, or Consulting.
• Experience working with enterprise customers is required.
• Experience with SaaS or platform products preferred.

Responsibilities

• Partner with customers to develop strategies for product use.
• Summarize product feedback and advocate for customers.
• Form relationships and educate customers on new product features.

Skills

Client-facing skills

German language proficiency

English language proficiency

Experience in supply chain

Ability to present to leadership

Organizational skills

Job description

A leading logistics technology company in Amsterdam is seeking a Customer Success Manager who is fluent in German and English. This role requires strong client-facing skills and 5-7 years of experience in Account Management or Customer Success. You will partner with customers to ensure they achieve maximum value from our services and educate them on new product features. This full-time position involves in-office work four days a week to foster collaboration.