Logistics Customer Success Specialist

Royal Den Hartogh Logistics; Netherlands; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension and life assurance

25 days holiday

Cycle-to-work scheme

Benefit Hub access

Help@Hand and Employee Assistance

Job summary

Royal Den Hartogh Logistics, a leading logistics provider with a global footprint, is seeking a Customer Service Representative for its Liquids team in the United Kingdom. You will own the end-to-end order process, from transport requests through delivery, acting as the trusted logistics expert who delivers outstanding service.

The role emphasizes proactive problem solving, collaboration with European colleagues, and a focus on continuous improvement in a fast-paced environment.

Qualifications

• Exceptional attention to detail and organisational skills.
• Resilience under pressure and adaptability to evolving market demands.
• Strong interpersonal and communication skills.
• Outstanding sense of responsibility and proactive approach.
• Solution-focused and collaborative team player.
• Ability to manage multiple priorities and meet deadlines.
• Growth mindset with willingness to learn and develop professionally.

Responsibilities

• Be the main point of contact for customers, overseeing the entire order process from transport order to delivery.
• Resolve issues, implement new transport lanes, and provide insights through analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive improvements.
• Be agile, liaising with operations and commercial teams to implement efficiencies.

Skills

Attention to detail

Organisational skills

Communication skills

Interpersonal skills

Problem solving

Multi-tasking

Team player

Job description

Royal Den Hartogh Logistics, a leading logistics provider with a global footprint, is seeking a Customer Service Representative for its Liquids team in the United Kingdom. You will own the end-to-end order process, from transport requests through delivery, acting as the trusted logistics expert who delivers outstanding service.

The role emphasizes proactive problem solving, collaboration with European colleagues, and a focus on continuous improvement in a fast-paced environment.