Customer Success Lead — Logistics & Telematics

ZF Group; Delfgauw; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Dynamic role with freedom and responsibility

Engaged and professional team

Job summary

A leading telematics company in Delfgauw seeks a Customer Success Consultant to enhance customer experiences. The role focuses on ensuring customer satisfaction by supporting product optimization, fostering strong relationships, and addressing concerns effectively. Ideal candidates have 2-5 years in customer-facing roles and experience in transport logistics. Proficiency in Dutch and English is essential. Join a dynamic team with freedom and responsibility.

Qualifications

• 2-5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
• Minimum 2 years of experience within the transport logistics industry.
• Excellent verbal and written communication skills.
• Native Dutch speaker with a good command of English.

Responsibilities

• Ensure customer satisfaction and value from products and services.
• Identify upsell opportunities and retain customers.
• Gather feedback for product enhancements.
• Assist new customers with onboarding.
• Monitor customer engagement metrics.

Skills

Customer engagement

Problem-solving skills

Communication skills

Time management

Technical knowledge

Adaptability

Empathy

Job description

A leading telematics company in Delfgauw seeks a Customer Success Consultant to enhance customer experiences. The role focuses on ensuring customer satisfaction by supporting product optimization, fostering strong relationships, and addressing concerns effectively. Ideal candidates have 2-5 years in customer-facing roles and experience in transport logistics. Proficiency in Dutch and English is essential. Join a dynamic team with freedom and responsibility.