Global Customer Experience Pro (Dutch/English)

NRF (Nederlandse Radiateuren Fabriek); Mill; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Salary based on skills and results

Quarterly bonus scheme

27 vacation days

Pension scheme (PME)

Gym subsidy

Job summary

NRF (Nederlandse Radiateuren Fabriek) in Mill, Netherlands, seeks a customer service specialist to handle inquiries by phone and email with prompt professionalism. You will monitor orders, manage backlogs, and coordinate responses to warranty and complaints.

You will work with colleagues across departments to maintain high customer satisfaction, analyze data for trends, and take on projects aligned with your interests.

Qualifications

• Fluent in Dutch and English; German is a plus.
• Completed MBO level 4 or HBO-oriented thinking.
• Good MS Office skills, especially Excel; D365 is a plus.

Responsibilities

• Serve as primary contact for customers via phone and email; respond promptly and professionally.
• Monitor orders and coordinate backorders to hit monthly targets.
• Manage customer accounts and engage customers effectively.
• Address complaints and warranty requests; collaborate with diverse teams.
• Analyze data to spot trends and drive proactive follow-ups.
• Engage in projects or user responsibilities based on interests.

Skills

Dutch language proficiency

English language proficiency

German knowledge (bonus)

Education

MBO level 4

HBO-level thinking

Tools

MS Office (Excel)

Microsoft D365

Job description

NRF (Nederlandse Radiateuren Fabriek) in Mill, Netherlands, seeks a customer service specialist to handle inquiries by phone and email with prompt professionalism. You will monitor orders, manage backlogs, and coordinate responses to warranty and complaints.

You will work with colleagues across departments to maintain high customer satisfaction, analyze data for trends, and take on projects aligned with your interests.