Client Services Representative

RecSel International; Maastricht; On-site; EUR 40,000 - 55,000; Full time

Job summary

A leading manufacturing company in Maastricht is looking for a Mid-Senior level Customer Service professional. The role involves providing technical support and ensuring customer satisfaction by responding to inquiries related to product operation and troubleshooting. Fluency in German, Dutch, and English is required. Join a dynamic team and deliver exceptional service to a varied customer base.

Qualifications

• Experience in customer service or support in a contact centre, retail/hospitality business office or helpdesk.
• Ability to communicate effectively with customers.
• Good problem-solving skills.

Responsibilities

• Respond to customer inquiries about product operation and troubleshooting.
• Effectively communicate with customers to resolve issues.
• Ensure support and solutions align with standard procedures.

Skills

Customer service

German language

Dutch language

English language

Job description

Job Overview

As a major manufacturer of technically advanced products your role will be based in Maastricht, Netherlands and you will focus on supporting a varied customer base to deliver safe and reliable customer service and product oriented technical support.

Responsibilities

You will be active in responding to inquiries from customers concerning product operation, troubleshooting, specifications etc. On a daily basis you will be in charge of effectively communicating with customers to resolve issues and answering questions ensuring support and solutions provided are aligned with Department and Standard Operating Procedures.

Qualifications

Candidate who can speak German, Dutch, and English. Experience in customer service or support either in a contact centre, retail/hospitality business office or helpdesk environment or relevant client management.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Manufacturing
• Location: Maastricht, Netherlands

For more information please see our video.