Customer Service Specialist (NL) - Remote & Flexible Hours

Mauser Corp.; Nederland; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Remote options

External training opportunities

Free parking & canteen

Company pension scheme

24 holidays and 11,5 ATV days

Job summary

Mauser Packaging Solutions in the Netherlands seeks a motivated Customer Service Representative to support orders, price adjustments, and customer inquiries. You will enter orders in QAD ERP, track deliveries, and coordinate between customers and production.

The ideal candidate has 1–2 years in customer service in industry, completed commercial training, strong English, and a practical knowledge of ERP/CRM systems.

Qualifications

• 1-2 years of professional experience in a Customer Service or Sales role in an industrial company.
• Completed commercial training (preferably in an industrial company).
• Very good in English language (writing and speaking); French and German (is a plus).
• Confident use of Microsoft Office applications (e.g. MS Teams, SharePoint, Outlook etc.).
• Knowledge of an ERP system and CRM system (is a plus).
• Knowledgeable about the Order to Cash Process.

Responsibilities

• Enter orders in QAD ERP system and process changes, cancellations and rebookings.
• Support customers by phone and email.
• Process monthly and quarterly price adjustments.
• Maintain price lists and issue credit notes.
• Initiate new parts lists according to Sales or Customer specifications.
• Create and follow up quotations as specified by Sales or based on minimum prices.
• Coordinate with local Sales and CS Representatives on EU level.
• Test new menu installations in our ERP system.
• Train trainees in our systems and work processes.

Skills

Customer service

Sales support

MS Office

ERP systems

CRM systems

Education

Commercial training

Tools

QAD ERP

Salesforce

MS Teams

Job description

Mauser Packaging Solutions in the Netherlands seeks a motivated Customer Service Representative to support orders, price adjustments, and customer inquiries. You will enter orders in QAD ERP, track deliveries, and coordinate between customers and production.

The ideal candidate has 1–2 years in customer service in industry, completed commercial training, strong English, and a practical knowledge of ERP/CRM systems.