Customer Service Representative - Care Solutions

Eastman Chemical B.V.; Rotterdam; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Eastman Chemical B.V. in Rotterdam seeks a Customer Service Representative to own the Order To Cash process, handle inquiries, and coordinate with Sales, Planning, Logistics, and Product Management to ensure timely, accurate deliveries.

The role requires a Bachelor’s degree, experience in international customer service or supply chain, and proficiency with SAP/ERP and Salesforce CRM. Fluency in English is essential, with additional EU languages a plus.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in Customer Service, Supply Chain or Internal Sales in an international environment.
• Experience with SAP/ERP and Salesforce CRM.
• Knowledge of O2C, Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English is required.

Responsibilities

• Support customers managing technically complex products and supply chains.
• Coordinate with commercial, supply chain, logistics, and technical teams to provide accurate information and resolve issues.
• Deliver reliable service in a safety- and compliance-focused environment.
• Proactively manage customer expectations and relationships while guiding stakeholders.

Skills

Excellent communication skills

Fluent in English

Good analytical skills

Education

Bachelor’s Degree or equivalent

Tools

SAP/ERP systems

Salesforce CRM

Job description

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

• Location: Rotterdam, The Netherlands.
• Office days from Monday - Thursday, Friday optional working from home.

Responsibilities

As a Customer Service Representative, you are open-minded, resilient and proactive, thriving on challenges and in multicultural environments. As part of our Care Solutions business, you will support customers managing technically complex products and supply chains, coordinating closely with commercial, supply chain, logistics, and technical teams to provide accurate information, resolve order and delivery issues, and deliver reliable service in a safety- and compliance-focused environment. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for our customers.

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes
• Excellent communication skills; fluent in English is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.