Customer Service Representative

NRF (Nederlandse Radiateuren Fabriek); Mill; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Salary based on skills and results

Quarterly bonus scheme

27 vacation days

Pension scheme (PME)

Gym subsidy

Job summary

NRF (Nederlandse Radiateuren Fabriek) in Mill, Netherlands, seeks a customer service specialist to handle inquiries by phone and email with prompt professionalism. You will monitor orders, manage backlogs, and coordinate responses to warranty and complaints.

You will work with colleagues across departments to maintain high customer satisfaction, analyze data for trends, and take on projects aligned with your interests.

Qualifications

• Fluent in Dutch and English; German is a plus.
• Completed MBO level 4 or HBO-oriented thinking.
• Good MS Office skills, especially Excel; D365 is a plus.

Responsibilities

• Serve as primary contact for customers via phone and email; respond promptly and professionally.
• Monitor orders and coordinate backorders to hit monthly targets.
• Manage customer accounts and engage customers effectively.
• Address complaints and warranty requests; collaborate with diverse teams.
• Analyze data to spot trends and drive proactive follow-ups.
• Engage in projects or user responsibilities based on interests.

Skills

Dutch language proficiency

English language proficiency

German knowledge (bonus)

Education

MBO level 4

HBO-level thinking

Tools

MS Office (Excel)

Microsoft D365

Job description

Are you service-oriented, eager to learn, and interested in working for an international organization? Whether you're a student, recent graduate or an experienced professional, this opportunity is for you!

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

ABOUT THE JOB

In this role, you will need to respond to customer inquiries promptly and professionally. You will navigate challenging phone conversations with ease and transforming them into positive experiences. Your ability to think critically, focus on tasks, set priorities and adjust as needed will be the road to your success.

WHAT ARE YOU GOING TO DO?

As the primary contact point for our customers via phone and email, you'll play a crucial role in ensuring their satisfaction. This means you will:

• Monitoring orders to ensure smooth operations;
• Coordinating customer backorders to meet monthly targets effectively;
• Managing your accounts and ensuring customer engagement;
• Address and coordinate customer complaints and warranty requests;
• Collaborating closely with colleagues from diverse departments to deliver the best services;
• Analyze data to identify trends and implement proactive follow-up measures;
• Have projects and/or key user responsibilities based on your interests within the company.

At our Customer Service, we prioritize helping colleagues during busy times and continuously seek improvement opportunities to grow as a department.

WHAT DO YOU BRING?

• Professional proficiency in Dutch and English. Knowledge of German is a plus.
• At least completed MBO level 4 education or HBO-level of thinking.
• Good knowledge of MS Office, including Excel. Familiarity with Microsoft D365 is an advantage.
• A proactive attitude, eagerness to learn, responsibility, and a team-player mentality.

ABOUT THE TEAM

For our location in Mill, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.

OUR BENEFITS

• Salary: Remuneration that will be adequate to your skills, experience and results NRF appreciates employees, also financially
• A quarterly bonus scheme based on performance
• 27 vacation days based on full-time employment
• Favorable pension scheme and solid pension fund (PME)
• Sports card: Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the gym