Customer-Facing Logistics & Quality Analyst

Abroad Experience; Bergen op Zoom; On-site; EUR 55,000 - 75,000; Full time

Job summary

Abroad Experience in the Netherlands is seeking a dedicated professional to manage the local Customer Complaint Resolution Process, ensuring timely and effective handling of service quality issues.

You will analyze complaints, identify root causes, and drive corrective actions with cross-functional teams, contributing to continuous improvement and customer satisfaction. Fluency in English and Dutch at B2+ are required, with 3-5 years in supply chain/quality.

Qualifications

• 3-5 years of experience in Supply Chain / logistics / Quality
• Fluent in English. Minimum of B2 level of Dutch
• Demonstrate an effective communication style that builds relationships and positively impacts outcomes and decisions
• Proven ability to teach, train and motivate others in the organization
• Problem-solving skills
• Knowledge in data analysis using Excel and Minitab. Ability to note trends in data and identify improvements options to ensure customer satisfaction

Responsibilities

• Own the local Customer Complaint Resolution Process, ensuring timely and effective resolution of service quality-related issues
• Analyze customer complaints and service quality performance to identify root causes and drive continuous improvements
• Coordinate corrective and preventive actions with cross-functional teams and external partners, supporting quality initiatives and ensuring high-quality service

Skills

Data analysis

English fluency

Dutch language (B2)

Communication skills

Problem-solving

Tools

Excel

Minitab

Job description

Abroad Experience in the Netherlands is seeking a dedicated professional to manage the local Customer Complaint Resolution Process, ensuring timely and effective handling of service quality issues.

You will analyze complaints, identify root causes, and drive corrective actions with cross-functional teams, contributing to continuous improvement and customer satisfaction. Fluency in English and Dutch at B2+ are required, with 3-5 years in supply chain/quality.