Global Customer Experience & Order Specialist

Belden Inc.; Wijlre; Remoto; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Belden Inc. is seeking a Medior Customer Services Representative to support customers in English, French, and Spanish. Based in Venlo, the full-time role focuses on fast, accurate responses, efficient order handling, and proactive service across the order-to-cash cycle.

The position offers collaboration with global teams and opportunities to contribute to customer satisfaction. Responsibilities include handling inquiries, processing orders, and resolving issues while maintaining strong

Competenze

• Experience in customer service processes and sales support.
• Knowledge of product information and order handling.
• Strong communication and problem-solving skills.

Mansioni

• Respond to customer requests via phone and email.
• Manage orders and post-order changes (quantities, colors, etc.).
• Proactively communicate, anticipate needs, and deliver reliable service.
• Own the order-to-cash cycle end to end from entry to payment follow-up.
• Handle customer complaints with regular updates and prompt resolution.
• Control credit blocks and escalate as needed to Sales/Finance.
• Manage logistical issues including tracking numbers and delivery problems.

Conoscenze

Fluent in English

Additional languages

Customer service processes

CRM and ERP (SAP, SFDC)

Time management

Relationship management

Strumenti

CRM

Descrizione del lavoro

Belden Inc. is seeking a Medior Customer Services Representative to support customers in English, French, and Spanish. Based in Venlo, the full-time role focuses on fast, accurate responses, efficient order handling, and proactive service across the order-to-cash cycle.

The position offers collaboration with global teams and opportunities to contribute to customer satisfaction. Responsibilities include handling inquiries, processing orders, and resolving issues while maintaining strong