Customer Service Specialist | German | Venray area

Abroad Experience; Venray; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Growth opportunities

Diverse working environment

Competitive salary

Résumé du poste

Abroad Experience in the Venray area is seeking a German-speaking Customer Service Specialist to support orders and inquiries. You’ll log contacts in CRM, assist with product and sales information, and collaborate with internal teams to resolve issues.

The role requires native or near-native German with excellent English, 2–3 years in customer service, ERP and MS Office experience, and a willingness to work full-time (08:00–18:00) in a hybrid setup in the Netherlands.

Qualifications

• Native or near-native German and excellent English
• 2–3 years of experience in customer service, customer support or a similar role, ideally B2B
• MBO/HBO level, through education or work experience
• Strong problem-solver who anticipates issues
• Organised, flexible and calm in a fast-paced environment
• Proactive, decisive and a strong team player
• Excellent MS Office skills, including Excel and Outlook, plus ERP experience
• Available full-time, between 08:00 and 18:00
• Already living in the Netherlands with the right to work here

Responsabilités

• Handle daily incoming orders and customer service calls, and log all contact in the CRM system
• Follow up on customer complaints with a problem-solving mindset until they’re resolved
• Act as the main customer support contact for product and sales information
• Work with internal departments on stock and financial questions
• Call customers about overdue invoices and agree on solutions
• Join or lead improvement projects that boost efficiency and the customer service experience
• Support the customer service team with general office tasks

Connaissances

German (native/near-native)

English (fluent)

Customer service experience

Problem solving

Team player

Organised and proactive

Formation

MBO/HBO level

Outils

CRM system

ERP

MS Office (Excel, Outlook)

Outlook

Excel

Description du poste

Customer Service Specialist | German | Venray area

• Category: Customer Service / Order Management

Our client is an international logistics and transportation company in the Venray area. As German-speaking Customer Service Representative, you’ll be the first point of contact for customers, providing customer support that adds value to every interaction.

Responsibilities/Tasks

• Handle daily incoming orders and customer service calls, and log all contact in the CRM system
• Follow up on customer complaints with a problem-solving mindset until they’re resolved
• Act as the main customer support contact for product and sales information
• Work with internal departments on stock and financial questions
• Call customers about overdue invoices and agree on solutions
• Join or lead improvement projects that boost efficiency and the customer service experience
• Support the customer service team with general office tasks

Requirements

• Native or near-native German and excellent English
• 2-3 years of experience in customer service, customer support or a similar role, ideally B2B
• MBO/HBO level, through education or work experience
• Strong problem-solver who anticipates issues
• Organised, flexible and calm in a fast-paced environment
• Proactive, decisive and a strong team player
• Excellent MS Office skills, including Excel and Outlook, plus ERP experience
• Available full-time, between 08:00 and 18:00
• Already living in the Netherlands with the right to work here

What’s in it for you

• Hybrid working, with 3 days in the office and 2 from home
• Competitive salary and attractive secondary benefitsProfessional, pleasant and diverse working environment
• Plenty of opportunities for growth and development

Work location

• Venray area, the Netherlands