Global B2B Customer Support Specialist

nVent; Tilburg; On-site; EUR 27,000 - 38,000; Full time

Job summary

nVent is seeking a Customer Service Representative in Tilburg to support our commercial and customer care teams by handling order administration, data management, and quotation support. You will focus on accuracy, efficiency, and executing standardized processes while building customer service knowledge.

The role demands attention to detail, strong communication, and the ability to work across Sales, Logistics, and Finance to ensure timely responses, accurate master data, and smooth onboarding.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3-5 years of experience in customer service in an industrial or B2B environment.
• Experience with ERP/CRM systems is advantageous but not required.
• Customer-oriented environment experience is a plus.

Responsibilities

• Process customer orders accurately and efficiently within ERP systems.
• Serve as the main point of contact for assigned customers, building long-term, trusted relationships.
• Provide clear, timely, and accurate information to new and existing customers throughout the customer lifecycle.
• Manage customer inquiries via phone and email with professional, solution-oriented responses.
• Maintain and update customer master data, pricing information, and contractual records.
• Support quotation preparation and quotation follow-up activities.
• Coordinate routine order-related activities between Sales, Logistics, Finance, and Customer Care teams.
• Support shipment tracking and delivery status communication.
• Assist with customer onboarding activities and account setup.
• Manage contracts, agreements, and related documentation.
• Support commercial teams with supplier registrations, questionnaires, and administrative requests.
• Ensure customer data accuracy across systems and databases.
• Identify opportunities to improve efficiency, automation, and process standardization.
• Follow defined procedures, service standards, and compliance requirements.

Skills

Attention to detail

Organizational skills

Customer-focused

Transactional processes

Written and verbal communication

Microsoft Office

Learning agility

Team player

Proactive attitude

French

Dutch

English

Education

Bachelor's degree or equivalent experience

Tools

ERP/CRM systems

Job description

nVent is seeking a Customer Service Representative in Tilburg to support our commercial and customer care teams by handling order administration, data management, and quotation support. You will focus on accuracy, efficiency, and executing standardized processes while building customer service knowledge.

The role demands attention to detail, strong communication, and the ability to work across Sales, Logistics, and Finance to ensure timely responses, accurate master data, and smooth onboarding.