Customer Service Specialist

Abroad Experience International Recruitment; Utrecht; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Representative for its French markets based in Amersfoort, Netherlands. The ideal candidate is detail-oriented, with at least 2 years of B2B customer service experience and native-level French skills. Responsibilities include managing reseller relationships, supporting products, and handling customer inquiries in a technical environment. This position demands flexibility and strong organizational abilities.

Qualifications

• Ideally 2 years of experience in a B2B customer service department.
• Technically literate or have affinity with technical products.
• Strong attention to details, highly organized, computer literate.

Responsibilities

• Develop and maintain close relationships with resellers.
• Develop technical knowledge and understanding of the market.
• Support all company products.
• Handle customer requests.

Skills

Detail-oriented

Multitasking

Proactive

Good computer skills

Ability to prioritize

Excellent verbal and written communication in French

Business fluent in English

Job description

Our international client who are leaders in the world of AV technology are searching for an excellent Customer Support Representative for their French markets based in Amersfoort, Netherlands.

The successful candidate will be detail oriented, be able to multitask, be proactive, have good computer skills and be open to learning new processes. This job also demands flexibility, reliability, ability to prioritise and the skills to interact with people at all levels and in a team environment.

The position of Customer Support is a sales and support position within a technical environment handling sales and general technical issues.

Responsibilities

• Develop and maintain close relationships with resellers
• Develop technical knowledge and understanding of the market
• Work closely with (field) management and sales team
• Support of all company products
• Issue and follow-up on quotations
• Handle customer requests
• Utilize marketing tools such as website, catalog and price guide
• Know sales policies and procedures and reseller pricing levels

Requirements

• Ideally 2 years of experience in a B2B customer service department
• Technically literate or have affinity with technical products
• Native-level French speaker with excellent verbal and written communication skills
• Business fluent in English
• Initiative, adaptability, representative and professional attitude
• Strong attention to details, highly organized, computer literate
• Ability to prioritize tasks and requests
• Ability to work well in a fast-paced professional office environment

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Administrative

Industries

• Appliances, Electrical, and Electronics Manufacturing
• Audio and Video Equipment Manufacturing

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