CUSTOMER SERVICE REPRESENTATIVE

Belden Inc.; Wijlre; A distancia; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Belden Inc. is seeking a Medior Customer Services Representative to support customers in English, French, and Spanish. Based in Venlo, the full-time role focuses on fast, accurate responses, efficient order handling, and proactive service across the order-to-cash cycle.

The position offers collaboration with global teams and opportunities to contribute to customer satisfaction. Responsibilities include handling inquiries, processing orders, and resolving issues while maintaining strong

Formación

• Experience in customer service processes and sales support.
• Knowledge of product information and order handling.
• Strong communication and problem-solving skills.

Responsabilidades

• Respond to customer requests via phone and email.
• Manage orders and post-order changes (quantities, colors, etc.).
• Proactively communicate, anticipate needs, and deliver reliable service.
• Own the order-to-cash cycle end to end from entry to payment follow-up.
• Handle customer complaints with regular updates and prompt resolution.
• Control credit blocks and escalate as needed to Sales/Finance.
• Manage logistical issues including tracking numbers and delivery problems.

Conocimientos

Fluent in English

Additional languages

Customer service processes

CRM and ERP (SAP, SFDC)

Time management

Relationship management

Herramientas

CRM

Descripción del empleo

Select how often (in days) to receive an alert:

Propel your career at Belden, where innovation creates possibilities- for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world's most complex connectivity challenges, turning curiosity into meaningful impact. Here, you'll take on work that challenges you, supports your growth, and empowers you to shape what's next. You'll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business-creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

Customer Services Representative (EN/FR/SP)

Place: Venlo

Type: Full-time

Level: Medior

You will make an impact in the following way:

• Respond in a timely manner to all customer requests and enquiries for standard information, such as pricing, product availability, lead time, and sample requests, through phone and email.
• Manage orders accurately, handling post-order management tasks such as changing quantities, colors, etc.
• Positively impact the customer experience by proactively communicating, anticipating needs, and delivering reliable, solution-oriented service.
• Own the order-to-cash cycle end to end, from order entry and confirmation through delivery, invoicing, and payment follow-up, ensuring a smooth and accurate process at every step.
• Handle customer complaints, ensuring regular updates are provided to customers and issues are resolved promptly.
• Control credit blocks proactively, resolving or escalating issues to Sales or Finance as necessary.
• Manage logistical issues, including tracking numbers, delivery issues, and lost or damaged shipments.

What you will bring:

• Language Skills - Fluency in English is a must, fluency in Italian and/or other languages is a plus, with strong communication skills for internal and external customer interactions.
• Customer Service Expertise - Experience in customer service processes, sales strategy, and product knowledge.
• Technical Proficiency - Proficiency in CRM and ERP (SAP, SFDC etc) systems for data administration and order management.
• Time Management - Ability to manage time effectively to meet department KPIs, such as response times and complaint resolution.
• Relationship Building - Strong relationship-building skills with internal and external Sales teams, Customer Innovation Centre, Supply Chain, and other stakeholders

Let's Create Possibilities Together.

Join a global community shaping the future of intelligent connectivity. At Belden, you'll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.