Senior Customer Service Lead - Hybrid Benelux

Hasbro; Amsterdam; Ibrido; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Hasbro in Amsterdam is seeking a Senior Customer Service Representative. The role blends onsite collaboration with work-from-home flexibility and focuses on managing orders, delivering quotes, and supporting Benelux customers throughout peak periods.

The ideal candidate will speak English and French fluently, with strong SAP and MS Office skills, and a data-driven approach to improve performance. This is a hybrid position in the Netherlands.

Competenze

• Fluency in English and French required; additional European language helpful.
• Experience with order-to-cash processes and SAP.
• Strong MS Office skills and data-driven decision making.

Mansioni

• Ensure accuracy and timely order management of the orders.
• Resolve routine and non-routine enquiries, deliver high service to customers.
• Communicate with customers by email and phone.
• Complete customer service tasks such as pricing approvals and crafting internal POs.
• Liaise with internal stakeholders in Sales, Warehouse, Finance and Marketing.
• Provide accurate, valid, and complete information to stakeholders.
• Deliver product information to customers in line with critical paths.
• Support local activation plans and product launches while adhering to SOX processes.
• Take personal responsibility for excellent levels of customer service and happiness.

Conoscenze

English

French

Order to cash

Data analysis

Time management

Strumenti

SAP

MS Office

Descrizione del lavoro

Hasbro in Amsterdam is seeking a Senior Customer Service Representative. The role blends onsite collaboration with work-from-home flexibility and focuses on managing orders, delivering quotes, and supporting Benelux customers throughout peak periods.

The ideal candidate will speak English and French fluently, with strong SAP and MS Office skills, and a data-driven approach to improve performance. This is a hybrid position in the Netherlands.