Hybrid Customer Care & Order Specialist (Dutch/English)

Medtronic plc; Heerlen; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Customer Care & Order Operations professional to support day-to-day order-to-cash and related supply chain processes. You will handle calls and emails, coordinate issues, and liaise with sales, pricing and marketing teams from the Heerlen office, with a hybrid work model.

The role requires strong Dutch and English, plus experience with ERP tools (SAP, CRM). A team-oriented mindset and customer-focused approach are essential.

Qualifications

• Excellent spoken & written Dutch and English, French is a nice-to-have.
• 2+ years of experience in a similar role.
• Demonstrated facility to build customer relationships and liaisons across the matrix network.
• Team player.
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM.

Responsibilities

• Manage all incoming calls and incoming emails to Customer Care shared mailboxes.
• Issue coordination and resolution, identifying business opportunities and/or service improvements.
• Demonstrate proactive communication skills and follow up with customers in a highly customer-focused manner.
• Provide professional level of support to customers, back office, and field sales by processing a broad knowledge of Medtronic products, processes, tools and policies.
• Understand Operating Models/healthcare impact on Customer Care and work with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous improvement, while sustaining standardization.
• Work closely with the Business and follow processes; alert with early detection of process/systems failures and provide corrective actions.

Skills

Dutch

English

French

Tools

MS Office

SAP

GSR

Vendavo

CRM

Job description

Medtronic is seeking a Customer Care & Order Operations professional to support day-to-day order-to-cash and related supply chain processes. You will handle calls and emails, coordinate issues, and liaise with sales, pricing and marketing teams from the Heerlen office, with a hybrid work model.

The role requires strong Dutch and English, plus experience with ERP tools (SAP, CRM). A team-oriented mindset and customer-focused approach are essential.