German-Speaking Customer Service Rep (B2B)

JP Gray; Dordrecht; On-site; EUR 36,270 - 47,430; Full time

Job summary

A reputable manufacturing firm in Dordrecht is seeking a Customer Service Representative who is fluent in German and/or Dutch, along with English. The role involves managing customer orders, responding to inquiries, and collaborating with various teams. Ideal candidates have B2B customer service experience, strong communication skills, and proficiency in SAP. Join our dynamic and multicultural team, contributing to excellent customer service in a fast-paced environment.

Qualifications

• Experience in B2B customer service, ideally in an international setting.
• Fluency in German and/or Dutch and English (spoken and written).
• Proficiency in SAP and Microsoft Office.

Responsibilities

• Process and monitor customer orders efficiently.
• Coordinate with internal teams for smooth operation.
• Respond to customer inquiries in a timely manner.
• Manage customer complaints using Service Cloud.
• Maintain accurate customer data in systems.
• Generate and analyze sales order reports.
• Collaborate with Sales, Planning, and Purchasing.
• Communicate transparently with stakeholders.

Skills

B2B customer service experience

Fluency in German and/or Dutch

Fluency in English

Strong communication skills

Ability to thrive in a fast-paced environment

Proficiency in SAP

Proficiency in Microsoft Office

Team player

Tools

SAP

Microsoft Office

Winshuttle

Job description

A reputable manufacturing firm in Dordrecht is seeking a Customer Service Representative who is fluent in German and/or Dutch, along with English. The role involves managing customer orders, responding to inquiries, and collaborating with various teams. Ideal candidates have B2B customer service experience, strong communication skills, and proficiency in SAP. Join our dynamic and multicultural team, contributing to excellent customer service in a fast-paced environment.