Dutch-speaking B2B Support Analyst — Hybrid

SPS Commerce; Breukelen; Hybrid; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Development possibilities

Challenging role

Broad scope of tasks

Job summary

A leading provider of supply chain solutions is seeking a Customer Support Analyst for its Breukelen office. This role involves engaging with customers through various channels, providing high-quality service, and assisting in resolving issues across multiple SPS Commerce products. Candidates should possess a Bachelor's degree, fluency in Dutch, and exceptional communication skills. The position offers opportunities for development within a dynamic team, and necessitates a flexible work schedule to accommodate customer needs.

Qualifications

• 1-3 years of customer support or technical/help desk experience.
• Ability to manage multiple projects and work off-peak hours.
• Willingness to provide 24/7 standby support one week per month.

Responsibilities

• Identify, research, and resolve customer issues.
• Assist customers with education across SPS Commerce products.
• Log and track customer interactions using the designated CRM.

Skills

Strong verbal and written communication skills

Excellent customer interaction

Proficiency with Microsoft Office suite

Ability to understand technical processes

Education

Bachelor’s degree or equivalent

Job description

A leading provider of supply chain solutions is seeking a Customer Support Analyst for its Breukelen office. This role involves engaging with customers through various channels, providing high-quality service, and assisting in resolving issues across multiple SPS Commerce products. Candidates should possess a Bachelor's degree, fluency in Dutch, and exceptional communication skills. The position offers opportunities for development within a dynamic team, and necessitates a flexible work schedule to accommodate customer needs.