Customer Service Representative - German speaker

JP Gray; Dordrecht; On-site; EUR 36,270 - 47,430; Full time

Job summary

A reputable manufacturing firm in Dordrecht is seeking a Customer Service Representative who is fluent in German and/or Dutch, along with English. The role involves managing customer orders, responding to inquiries, and collaborating with various teams. Ideal candidates have B2B customer service experience, strong communication skills, and proficiency in SAP. Join our dynamic and multicultural team, contributing to excellent customer service in a fast-paced environment.

Qualifications

• Experience in B2B customer service, ideally in an international setting.
• Fluency in German and/or Dutch and English (spoken and written).
• Proficiency in SAP and Microsoft Office.

Responsibilities

• Process and monitor customer orders efficiently.
• Coordinate with internal teams for smooth operation.
• Respond to customer inquiries in a timely manner.
• Manage customer complaints using Service Cloud.
• Maintain accurate customer data in systems.
• Generate and analyze sales order reports.
• Collaborate with Sales, Planning, and Purchasing.
• Communicate transparently with stakeholders.

Skills

B2B customer service experience

Fluency in German and/or Dutch

Fluency in English

Strong communication skills

Ability to thrive in a fast-paced environment

Proficiency in SAP

Proficiency in Microsoft Office

Team player

Tools

SAP

Microsoft Office

Winshuttle

Job description

Customer Service Representative - German speaker

JP Gray, Dordrecht, South Holland, Netherlands

Base Pay Range

Language requirement: Fluency in German and/or Dutch and English (spoken and written)

Location: Dordrecht

Start Date: As soon as possible

Salary: EUR 3250 - EUR 4250 gross per month + secondary benefits

About the Company

Join a global leader in the manufacturing industry, known for its innovative solutions and commitment to sustainability. With a strong presence across Europe and a collaborative, multicultural environment, this company offers a dynamic workplace where customer focus and continuous improvement are key.

In Dordrecht, both the production site and supporting departments such as Humar Resources, R&D but also Supply Chain and Customer Service are active. The team consists of over 20 professionals from a variety of national backgrounds. The atmosphere is informal yet professional, with high standards for service delivery. At the same time, creating a supportive and inclusive work environment is a clear priority.

About the Role

As a Customer Service Representative, you will play a vital role in the after-sales process. You'll manage customer orders from entry to delivery and invoicing, ensuring a seamless experience for a dedicated customer portfolio. You'll be the go‑to contact for German and/or Dutch speaking clients and work closely with internal teams to deliver excellent service.

Key Responsibilities

• Process and monitor customer orders: You'll handle orders from French-speaking clients, ensuring they are entered correctly and followed through until delivery and invoicing.
• Coordinate with internal teams: You'll be in regular contact with the warehouse, production, and logistics teams to align on shipment schedules and resolve any bottlenecks.
• Respond to inquiries: Whether it's a question about product availability, delivery timelines, or documentation, you'll provide timely and professional responses.
• Manage complaints and issues: Using Service Cloud, you'll log and resolve customer complaints, keeping the customer informed throughout the process.
• Maintain customer data: You'll update and verify customer master data using tools like Winshuttle, ensuring all records are accurate and up to date.
• Run daily reports: You'll generate and analyze sales order reports to track open orders, delays, or discrepancies, and take proactive steps to resolve them.
• Collaborate cross-functionally: You'll work closely with Sales, Planning, and Purchasing to align on customer needs, product availability, and delivery expectations.
• Communicate proactively: You'll keep both internal stakeholders and customers informed, ensuring transparency and a high level of service.

What We're Looking For

• Experience in B2B customer service, ideally in an international setting
• Fluency in German and/or Dutch and English (spoken and written)
• Proficiency in SAP and Microsoft Office
• Background in manufacturing, oil & gas, or chemical industries is a plus
• Strong communication skills: accurate, courteous, and professional
• Ability to thrive in a fast-paced, complex environment
• A proactive, hands‑on team player

Interested?

If this opportunity excites you, don't wait – apply now via our website or send Jeanine Tukker a message. Be part of a company that's shaping the future of sustainable solutions!

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