Customer Service Representative | German and Dutch

Undutchables; Dordrecht; On-site; EUR 30,000 - 40,000; Full time

Job summary

Undutchables is seeking a Customer Service Representative in Dordrecht, Netherlands. This role involves supporting customers across various European markets, primarily German speaking customers, by providing outstanding service via phone, email, and WhatsApp.

The ideal candidate will excel in communication, manage orders efficiently, and collaborate with teams to enhance the customer experience.

Qualifications

• Excellent communication skills in German and Dutch.
• Experience in customer service or related field.
• Strong problem-solving abilities.

Responsibilities

• Provide professional customer support via phone, email, and WhatsApp.
• Assist customers with orders, deliveries, and returns.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer support

Order processing

Communication skills in German

Communication skills in Dutch

Job description

As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey.

• Provide professional customer support via phone, email, and WhatsApp.
• Assist customers with orders, deliveries, returns, and product related questions.
• Deliver high quality service to primarily German and Dutch speaking customers.
• Process orders and maintain accurate customer and order information.
• Create and manage invoices and other administrative documentation.
• Collaborate with internal teams to resolve customer issues efficiently.
• Support customer experience initiatives and contribute to process improvements.
• Assist with additional customer service channels and projects as the business grows.