German-Speaking Customer Service & Order Support (Remote)

Luba; Leiden; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Remote work budget

25 vacation days

Pension plan

Travel expense reimbursement

Annual bonus

Job summary

Luba is seeking a German-speaking customer service professional in Leiden for a full-time role (40 hours/week). The position offers hybrid work with partial remote options and room for growth through training and career advancement.

You will process orders, assist with pricing and invoicing, and coordinate with internal teams to ensure smooth deliveries. The role includes after-sales support and opportunities to improve processes, with a strong emphasis on customer satisfaction.

Qualifications

• Minimum mbo level of education.
• Excellent command of German and English, both spoken and written.
• Experience with order processing, ERP systems, and customer service.
• At least 2 years of relevant work experience.
• Knowledge of export documentation is a plus.

Responsibilities

• Process incoming customer questions and orders.
• Answer emails and phone calls.
• Provide advice on products and pricing.
• Ensure orders are entered into the ERP system.
• Coordinate with colleagues about deliveries and transport.
• Keep customers informed about progress and outcomes.
• Help find solutions to complex issues.
• Handle after-sales and identify process improvements.

Skills

German language proficiency

English language proficiency

Order processing

Education

MBO level education

Tools

ERP systems

Job description

Luba is seeking a German-speaking customer service professional in Leiden for a full-time role (40 hours/week). The position offers hybrid work with partial remote options and room for growth through training and career advancement.

You will process orders, assist with pricing and invoicing, and coordinate with internal teams to ensure smooth deliveries. The role includes after-sales support and opportunities to improve processes, with a strong emphasis on customer satisfaction.