German-Speaking Customer Care Specialist (Hybrid)

Luba; Alphen aan den Rijn; Hybrid; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Salary from €3,000 gross per month

Annual bonus

Hybrid work with laptop/home office

25 holidays, pension, travel allowance

Development opportunities

Job summary

Luba is looking for a German-speaking Customer Care Representative in Leiden/Leiderdorp. This full-time, 40-hour position combines office and home work in an international environment, with opportunities for growth and development.

Responsibilities include handling inquiries, orders, quotations and complaints, coordinating with multiple departments, and ensuring accurate record-keeping and timely deliveries. The company emphasizes training and career progression.

Qualifications

• Completed mbo-level or higher education
• At least 2 years of experience in a similar customer-oriented role
• Experience with MS Office (Outlook, Excel, PowerPoint, Word)

Responsibilities

• Check incoming customer inquiries and orders
• Coordinate with colleagues from different departments
• Handle customer requests, quotations and complaints
• Maintain records in the system and monitor deliveries
• Follow up to ensure processes are completed successfully

Skills

German language

English language

Education

MBO or higher

Tools

MS Office

Job description

Luba is looking for a German-speaking Customer Care Representative in Leiden/Leiderdorp. This full-time, 40-hour position combines office and home work in an international environment, with opportunities for growth and development.

Responsibilities include handling inquiries, orders, quotations and complaints, coordinating with multiple departments, and ensuring accurate record-keeping and timely deliveries. The company emphasizes training and career progression.