International B2B Order Specialist — English & German

Wena BV; Netherlands; Hybrid; EUR 36,000 - 39,000; Full time

Benefits offered by this job

25 vacation days and pension scheme

Daily shared lunch

Hybrid working (up to 2 days from home

Job summary

Wena BV is seeking a Customer Service Specialist to manage the full order process for international B2B customers across Europe. You will coordinate between customers, sales, logistics, and the warehouse to ensure orders are processed accurately and on time.

The role requires strong communication, problem-solving skills, and fluency in English and German. Hybrid working is offered after onboarding, with a schedule of 08:30–17:00 and a 2-day-from-home option.

Qualifications

• MBO+ or HBO level qualification.
• Experience in customer service or order management is a plus.
• Strong communication and problem-solving skills.
• Fluent in English and German.
• Dutch and/or French are a plus, Dutch not required.

Responsibilities

• Be the first point of contact for international customers and internal teams.
• Manage end-to-end order management: entry, follow-up and aftersales.
• Monitor delivery times and proactively handle deviations.
• Coordinate complaints, returns and service requests.
• Support sales with order changes and administrative tasks.
• Maintain accurate data in the ERP system.
• Contribute to process improvements.

Skills

Customer service

Order management

Communication

Problem solving

English

German

Dutch

Education

MBO+ or HBO level

Tools

ERP system

Job description

Wena BV is seeking a Customer Service Specialist to manage the full order process for international B2B customers across Europe. You will coordinate between customers, sales, logistics, and the warehouse to ensure orders are processed accurately and on time.

The role requires strong communication, problem-solving skills, and fluency in English and German. Hybrid working is offered after onboarding, with a schedule of 08:30–17:00 and a 2-day-from-home option.