Customer service (German)

Luba; Leiden; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Remote work budget

25 vacation days

Pension plan

Travel expense reimbursement

Annual bonus

Job summary

Luba is seeking a German-speaking customer service professional in Leiden for a full-time role (40 hours/week). The position offers hybrid work with partial remote options and room for growth through training and career advancement.

You will process orders, assist with pricing and invoicing, and coordinate with internal teams to ensure smooth deliveries. The role includes after-sales support and opportunities to improve processes, with a strong emphasis on customer satisfaction.

Qualifications

• Minimum mbo level of education.
• Excellent command of German and English, both spoken and written.
• Experience with order processing, ERP systems, and customer service.
• At least 2 years of relevant work experience.
• Knowledge of export documentation is a plus.

Responsibilities

• Process incoming customer questions and orders.
• Answer emails and phone calls.
• Provide advice on products and pricing.
• Ensure orders are entered into the ERP system.
• Coordinate with colleagues about deliveries and transport.
• Keep customers informed about progress and outcomes.
• Help find solutions to complex issues.
• Handle after-sales and identify process improvements.

Skills

German language proficiency

English language proficiency

Order processing

Education

MBO level education

Tools

ERP systems

Job description

Start your career as a customer service germany in Leiden. Full-time role with growth opportunities, remote work options, and great benefits. Read on!

Over de vacature:

As a customer service, you are the first point of contact for customers and handle daily services such as order processing, pricing, invoicing, and managing inquiries and orders. You work closely with other departments, both locally and internationally, to ensure a smooth order process. In this full-time position (40 hours per week), you have the chance to grow through various training and career advancement opportunities. You will work partly at the office in Leiden, with the flexibility to work partially from home. This is a permanent position with the prospect of a contract after good performance.

You start your working day by processing incoming customer questions and orders. You answer emails and phone calls, provide advice on products and pricing, and ensure all orders are accurately entered into the ERP system. Throughout the day, you coordinate with colleagues about deliveries, transport, and any complaints. You proactively keep customers informed about the progress and help find solutions to complex issues. You are also responsible for after-sales and identifying opportunities to improve processes.

Are you customer-focused, fluent in German, and experienced in order processing? Then the position of customer service germany is perfect for you!

Wat wij vragen:

• Minimum mbo level of education
• Excellent command of German and English, both spoken and written
• Experience with order processing, ERP systems, and customer service
• At least 2 years of relevant work experience
• Knowledge of export documentation is a plus

Wat wij bieden:

• Salary from € 3,000 gross per month
• Annual bonus based on results
• Remote work options with a budget for a proper workspace
• 25 vacation days, pension plan, and travel expense reimbursement
• Extensive learning and development opportunities, including online training

Over het bedrijf:

Your future employer is an international player in wholesale and promotional products, active in the advertising, communications, and media sectors. This company is known for its open, flat organizational structure, offering plenty of room for personal initiative and professional development. You will join a diverse and stimulating work environment focused on collaboration and employee well-being. The atmosphere is informal and collegial, with a strong focus on achieving shared goals. Alongside thorough onboarding and guidance, the company offers numerous opportunities for further development through internal and external training programs.