Customer care (German)

Luba; Alphen aan den Rijn; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Salary from €3,000 gross per month

Annual bonus

Hybrid work with laptop/home office

25 holidays, pension, travel allowance

Development opportunities

Job summary

Luba is looking for a German-speaking Customer Care Representative in Leiden/Leiderdorp. This full-time, 40-hour position combines office and home work in an international environment, with opportunities for growth and development.

Responsibilities include handling inquiries, orders, quotations and complaints, coordinating with multiple departments, and ensuring accurate record-keeping and timely deliveries. The company emphasizes training and career progression.

Qualifications

• Completed mbo-level or higher education
• At least 2 years of experience in a similar customer-oriented role
• Experience with MS Office (Outlook, Excel, PowerPoint, Word)

Responsibilities

• Check incoming customer inquiries and orders
• Coordinate with colleagues from different departments
• Handle customer requests, quotations and complaints
• Maintain records in the system and monitor deliveries
• Follow up to ensure processes are completed successfully

Skills

German language

English language

Education

MBO or higher

Tools

MS Office

Job description

Start your career as a German-speaking Customer Care Representative in Leiden/Leiderdorp! Work full-time in an international environment, enjoy hybrid working, and take advantage of plenty of opportunities to grow and develop.

Over de vacature:

As a German-speaking Customer Care Representative, you are the first point of contact for customers and play an important role in ensuring smooth order processing, accurate pricing, and clear communication. You work closely with colleagues both nationally and internationally to keep processes running as efficiently as possible.

This is a full-time position of 40 hours per week, with a combination of working from the office and from home. You will join an international environment where there is plenty of room for training, personal development, and career growth. The position is long-term, giving you the opportunity to build and further develop your career within the company.

Your day starts by checking incoming customer inquiries and orders. You coordinate with colleagues from different departments regarding ongoing projects and handle customer requests, quotations, and complaints. Throughout the day, you are in regular contact with customers, identify your needs, provide suitable solutions, and make sure everything is accurately recorded in the system. You also monitor deliveries and follow up where necessary to ensure every process is completed successfully.

Wat wij vragen:

• Completed mbo-level or higher education
• At least 2 years of experience in a similar customer-oriented role
• Excellent command of the German and English language, both written and spoken
• Experience with MS Office (Outlook, Excel, PowerPoint, and Word)
• Proactive and solution-oriented work attitude

Wat wij bieden:

• Salary from € 3.000 gross per month
• Annual bonus upon achieving results
• Hybrid work with laptop and home office budget
• 25 holidays, pension scheme, and travel allowance
• Extensive development and growth opportunities

Over het bedrijf:

Your future employer is a dynamic and international company operating in the wholesale and product media industry. You will work in an open and approachable environment where initiative, collaboration, and personal growth are highly valued.

You’ll have the opportunity to work with colleagues from different countries and contribute to customer satisfaction and innovative solutions every day. With excellent facilities, a modern working environment, and plenty of opportunities for professional development, this is a company where you can feel at home while building your career.