Front Office Supervisor: Lead & Train Reception Team

Mövenpick Hotels & Resorts; Amsterdam; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Monthly gross salary €2,645–€3,289 (36

38 hours per week

25 leave days + overtime time off

Travel allowance up to €200/month

Night shift allowance 20%

Sunday allowance 5%

Pension contributions

Training opportunities

Uniform & laundry service

Meal benefits

Room/food discounts

Overnight stay with dinner & breakfast

Recruitment bonus

F&B discounts at Mövenpick/Accor

Staff outings

Job summary

Mövenpick Hotel Amsterdam seeks a Front Office Supervisor to lead the reception team, ensuring smooth operations and guest satisfaction. You’ll coordinate with the Front Office Manager, shiftleaders and receptionists, stepping in during busy times and training colleagues.

This role includes handling payments, performing administrative tasks, and ensuring proper shift handovers at 06:45 and 14:45; night shift is outsourced.

Qualifications

• minimum of 2 years of experience as a receptionist in a hotel.
• preferably knowledge of the Opera IT system.
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

Responsibilities

• you are the connecting link between the Front Office Manager, shiftleaders and all the receptionists.
• you jump in to help during busy times and mentor through your guidance and trainings.
• responsible for all administrative tasks involved in the front office, including payments and shift handovers.
• you ensure the reception runs smoothly and hand over the shift according to plan.

Skills

English fluency

Dutch language knowledge

Tools

Opera IT system

Job description

Mövenpick Hotel Amsterdam seeks a Front Office Supervisor to lead the reception team, ensuring smooth operations and guest satisfaction. You’ll coordinate with the Front Office Manager, shiftleaders and receptionists, stepping in during busy times and training colleagues.

This role includes handling payments, performing administrative tasks, and ensuring proper shift handovers at 06:45 and 14:45; night shift is outsourced.