Front Office Supervisor

Hospitaliti; Amsterdam; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Salary range

Contract: 38h/week

Leave days

Travel allowance

Night shift allowance

Sunday allowance

Pension plan

Uniform & meals

Discounts on stays

Mövenpick Experience

Recruitment bonus

F&B discount

Staff outings

Job summary

Mövenpick Hotel Amsterdam City Centre is seeking a Front Office Supervisor via Hosco in Amsterdam. You will support the reception team, mentor colleagues, and ensure the front desk runs smoothly during morning and afternoon shifts (06:45 and 14:45).

The night shift is outsourced and not part of your duties. You will coordinate with the Front Office Manager and receptionists, manage payments, and prepare two annual personnel evaluations with the team.

Qualifications

• Minimum of 2 years of experience as a receptionist in a hotel.
• Preferably knowledge of the Opera IT system.
• Fluent written and spoken English; Dutch language knowledge preferred.

Responsibilities

• Support the reception and mentor front desk colleagues.
• Provide guidance and trainings to the team.
• Handle all administrative tasks in the front office.

Skills

English fluency

Dutch language

Tools

Opera PMS

Job description

Mövenpick Hotel Amsterdam City Centre is hiring through Hosco in Amsterdam. Improving the processes in our hotel, training your colleagues, and making sure everything runs smoothly at the front office. You achieve that all colleagues have the right tools to make the stay of our guests a success. This is the challenge you are taking up as a front‑office supervisor at a unique location in a large hotel and an event venue in Amsterdam. At Mövenpick we make moments, do you? Be limitless. During your shift you make sure everything runs appropriately. You are the connecting link between the Front Office (Assistant) Manager, shift leaders and all the receptionists. If a receptionist cannot solve a complaint or answer a question, you jump in to help. Moreover, you help your colleagues where necessary, although you do not always stand behind the front desk. You do make sure — together with the entire team — that everything goes according to plan and that you neatly hand over the shift to the colleagues who take over at the end of your shift. In this way “the reception” is always kept up to date with the stay of our guests. Administrative tasks are also on your plate, which include, processing and checking of payments, and preparing and carrying out two annual evaluations of the personnel. This you do together with the Front Office (Assistant) Manager. No limits to your abilities. The position has morning and afternoon shifts. The morning shift starts at 06:45 and the afternoon shift at 14:45, including a 15‑minute handover at the start of each shift. The night shift is outsourced and is therefore not part of your duties. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee. And you provide that experience with a team of twenty colleagues, four supervisors and the (assistant) Front Office Manager in our beautiful 4‑star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. On a lovely, sunny day, you can choose between a 10‑minute walk or a 5‑minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.“Guest satisfaction is not just our goal, it’s our responsibility.” — Front Office manager Mövenpick Don’t work. Do what you love insteadThanks to your great sense of responsibility, you know what the team of receptionists need to fulfil their tasks. You notice when your colleagues are overflowed with work and when it is busy, and you keep a cool head. With your empathy, you make sure the guests have a good stay and that the reception is exceptionally helping them. This means that you also communicate with housekeeping, among others, if something extra is needed in a room. You know, therefore, who to contact to ensure good cooperation in the hotel for the best result for our guests.

Key responsibilities

• The supporter of the reception. Is it busy? Then you jump right in!
• The helping hand of all the receptionists, by being a mentor through your guidance and trainings.
• Responsible for all administrative tasks involved in the front office.

Requirements

• Minimum of 2 years of experience as a receptionist in a hotel.
• Preferably knowledge of the Opera IT system.
• Fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

Benefits and Compensation

• Monthly gross salary of between €2.645 and €3.289 in accordance with scale 6 of the Collective Labour Agreement for the Dutch hospitality and catering industry.
• A contract of 38 hours per week.
• 25 leave days and time off for any overtime; extra day off during your birthday month.
• Travel allowance up to €200 per month, on the basis of the actual number of kilometres.
• Night‑shift allowance of 20% and a Sunday allowance of 5%.
• Pension contributions with the Horeca & Catering pension fund.
• National and international opportunities and (cross) training opportunities.
• Uniform, laundry service and meals.
• Discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality hotels.
• Enjoy an overnight stay with dinner and breakfast in the hotel where you work and feel like a guest (Mövenpick Experience).
• Recruitment bonus for a new colleague.
• 50% F&B discount at various hotels in Amsterdam.
• Various staff outings.

Please see the full vacancy for the benefits offered by Mövenpick Hotel Amsterdam City Centre.