Reception Supervisor - Lead Front-of-House & Guest Experience

MEININGER Hotels; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Holidays

Volunteer days

Staff events

Discount platform

Travel opportunities

Language courses

Job summary

MEININGER Hotel Amsterdam Amstel is looking for a Reception Supervisor to lead the front desk team and ensure guests have a memorable stay. The role requires coordinating operations and delivering exceptional service in a bustling hotel-hostel setting.

You will manage invoicing, hour registration, and quality checks while maintaining MEININGER quality standards. Flexibility for day, evening, and night shifts is essential in this on-site position.

Qualifications

• 2+ years hospitality experience as receptionist or supervisor.
• Fluent in English (min. B1-B2); additional languages are a plus.
• Strong customer service mindset with guest-centric approach.

Responsibilities

• Oversee smooth operations of the reception team and deliver great guest service.
• Handle invoicing, hour registration, online reputation management, and quality checks.
• Lead the front-of-house team together with the Assistant Hotel Manager.
• Maintain MEININGER quality standards in your area.
• Work flexibly across weekdays, weekends, day, evening and night shifts.

Skills

Customer service

Team leadership

Front office systems

Hospitality experience

Communication

Tools

ASSD

Fidelio

SIHOT

Job description

MEININGER Hotel Amsterdam Amstel is looking for a Reception Supervisor to lead the front desk team and ensure guests have a memorable stay. The role requires coordinating operations and delivering exceptional service in a bustling hotel-hostel setting.

You will manage invoicing, hour registration, and quality checks while maintaining MEININGER quality standards. Flexibility for day, evening, and night shifts is essential in this on-site position.