Front Office Supervisor

Mövenpick Hotels & Resorts; Amsterdam; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Monthly gross salary €2,645–€3,289 (36

38 hours per week

25 leave days + overtime time off

Travel allowance up to €200/month

Night shift allowance 20%

Sunday allowance 5%

Pension contributions

Training opportunities

Uniform & laundry service

Meal benefits

Room/food discounts

Overnight stay with dinner & breakfast

Recruitment bonus

F&B discounts at Mövenpick/Accor

Staff outings

Job summary

Mövenpick Hotel Amsterdam seeks a Front Office Supervisor to lead the reception team, ensuring smooth operations and guest satisfaction. You’ll coordinate with the Front Office Manager, shiftleaders and receptionists, stepping in during busy times and training colleagues.

This role includes handling payments, performing administrative tasks, and ensuring proper shift handovers at 06:45 and 14:45; night shift is outsourced.

Qualifications

• minimum of 2 years of experience as a receptionist in a hotel.
• preferably knowledge of the Opera IT system.
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

Responsibilities

• you are the connecting link between the Front Office Manager, shiftleaders and all the receptionists.
• you jump in to help during busy times and mentor through your guidance and trainings.
• responsible for all administrative tasks involved in the front office, including payments and shift handovers.
• you ensure the reception runs smoothly and hand over the shift according to plan.

Skills

English fluency

Dutch language knowledge

Tools

Opera IT system

Job description

Improving the processes in our hotel, training your colleagues, and making sure everything runs smoothly at the front office. You achieve that all colleagues have the right tools to make the stay of our guests a success. This is the challenge you are taking up as a frontoffice supervisor at a unique location in large hotel, and crazy event venue in Amsterdam. At Mövenpick we make moments, do you?

Be limitless

During your shift you make sure everything runs appropriately. You are the connecting link between the Front Office (Assistant) Manager, shiftleaders and all the receptionists. If a receptionist cannot solve a complaint or answer a question, you jump in to help. Moreover, you help your colleagues where necessary, although you do not always stand behind the front desk. You do make sure – together with the entire team – that everything goes according to plan and that you neatly hand over the shift to the colleagues who take over at the end of your shift. In this way “the reception” is always kept up to date with the stay of our guests. Administrative tasks are also on your plate, which include, processing and checking of payments, and preparing and carrying out two annual evaluations of the personnel. This you do together with the Front Office (Assistant) Manager. No limits to your abilities.

In addition, you are:

• the supporter of the reception. Is it busy? Then you jump right in!;
• also the helping hand of all the receptionists, by being a mentor through your guidance and trainings;
• responsible for all administrative tasks involved in the front office.

This position has morning and afternoon shifts. The morning shift starts at 06:45 and the afternoon shift at 14:45, including a 15-minute handover at the start of each shift. The night shift is outsourced and is therefore not part of your duties.

Proud to present

Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.

And you provide that experience with a team of twenty colleagues, four supervisors and the (assistant) Front Office Manager in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.

“Guest satisfaction is not just our goal, it's our responsibility.” – Front Office manager Mövenpick

Don’t work. Do what you love instead

Thanks to your great sense of responsibility, you know what the team of receptionists need to fulfil their tasks. You notice when your colleagues are overflowed with work and when it is busy, and you keep a cool head. With your empathy, you make sure the guests have a good stay and that the reception is exceptionally helping them. This means that you also communicate with housekeeping, among others, if something extra is needed in a room. You know, therefore, who to contact to ensure good cooperation in the hotel for the best result for our guests.

You must have:

• minimum of 2 years of experience as a receptionist in a hotel;
• preferably knowledge of the Opera IT system;
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

We offer

Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:

• a monthly gross salary of between €2.645 and €3.289 in accordance with scale 6 of the Collective Labour Agreement for the Dutch hospitality and catering industry;
• a contract of 38 hours per week;
• 25 leave days and time off for any overtime;
• extra day off during your birthday month;
• atravel allowance up to €200 per month, on the basis of the actual number of kilometres;
• a night-shift allowance of 20% and a Sunday allowance of 5%;
• pension contributions with the Horeca & Catering pension fund;
• national and international opportunities and (cross) training opportunities;
• a uniform, laundry service and meals;
• discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor &Revo Hospitalityhotels;
• enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience;
• recruitment bonus for a new colleague;
• 50% F&B discount at various hotels in Amsterdam;
• various staff outings.

This is the right time to say yes

Can you already imagine the happy faces of the guests when everything runs smoothly at the front desk?

If it is a match, you will be interviewed by a member of the HR department and the Front Office manager. Are you ready?