Front Office Supervisor & Guest Experience Coach

Mövenpick Hotel Amsterdam City Centre; Amsterdam; Sur place; EUR 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Travel allowance up to €200/month

Night-shift allowance 20%

Sunday allowance 5%

Pension contributions

Uniform, laundry service & meals

Room/food discounts Mövenpick/Accor

Résumé du poste

Mövenpick Hotel Amsterdam City Centre is seeking a Front Office Supervisor to lead the reception team, coordinate shifts, and ensure smooth guest service. You will mentor receptionists, assist with complex guest inquiries, and support administrative tasks to keep the front desk running efficiently.

The role requires at least 2 years of hotel receptionist experience, Opera PMS knowledge preferred, and fluent English, with Dutch being a plus.

Qualifications

• Minimum of 2 years of experience as a hotel receptionist.
• Knowledge of the Opera IT system preferred.
• Fluent written and spoken English; Dutch preferred.

Responsabilités

• Coordinate morning and afternoon shifts and ensure smooth reception operations.
• Mentor and support front desk colleagues, guiding trainees and receptionists.
• Handle administrative tasks in the front office, including payments and shift handovers.
• Assist the Front Office Manager and Assistant Manager in evaluating staff performance twice yearly.

Connaissances

English (Fluent)

Dutch (Preferable)

Outils

Opera PMS

Description du poste

Mövenpick Hotel Amsterdam City Centre is seeking a Front Office Supervisor to lead the reception team, coordinate shifts, and ensure smooth guest service. You will mentor receptionists, assist with complex guest inquiries, and support administrative tasks to keep the front desk running efficiently.

The role requires at least 2 years of hotel receptionist experience, Opera PMS knowledge preferred, and fluent English, with Dutch being a plus.