Front Office Supervisor

Mövenpick Hotel Amsterdam City Centre; Amsterdam; On-site; EUR 30,000 - 37,000; Full time

Benefits offered by this job

Travel allowance up to €200/month

Night-shift allowance 20%

Sunday allowance 5%

Pension contributions

Uniform, laundry service & meals

Room/food discounts Mövenpick/Accor

Job summary

Mövenpick Hotel Amsterdam City Centre is seeking a Front Office Supervisor to lead the reception team, coordinate shifts, and ensure smooth guest service. You will mentor receptionists, assist with complex guest inquiries, and support administrative tasks to keep the front desk running efficiently.

The role requires at least 2 years of hotel receptionist experience, Opera PMS knowledge preferred, and fluent English, with Dutch being a plus.

Qualifications

• Minimum of 2 years of experience as a hotel receptionist.
• Knowledge of the Opera IT system preferred.
• Fluent written and spoken English; Dutch preferred.

Responsibilities

• Coordinate morning and afternoon shifts and ensure smooth reception operations.
• Mentor and support front desk colleagues, guiding trainees and receptionists.
• Handle administrative tasks in the front office, including payments and shift handovers.
• Assist the Front Office Manager and Assistant Manager in evaluating staff performance twice yearly.

Skills

English (Fluent)

Dutch (Preferable)

Tools

Opera PMS

Job description

Improving the processes in our hotel, training your colleagues, and making sure everything runs smoothly at the front office. You achieve that all colleagues have the right tools to make the stay of our guests a success. This is the challenge you are taking up as a frontoffice supervisor at a unique location in large hotel, and crazy event venue in Amsterdam.

Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.

And you provide that experience with a team of twenty colleagues, four supervisors and the (assistant) Front Office Manager in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ. With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.

"Guest satisfaction is not just our goal, it's our responsibility." – Front Office manager Mövenpick

During your shift you make sure everything runs appropriately. You are the connecting link between the Front Office (Assistant) Manager, Shiftleaders And All The Receptionists. If a Receptionist Cannot Solve a Complaint Or Answer a Question, you jump in to help. Moreover, you help your colleagues where necessary, although you do not always stand behind the front desk. You do make sure – together with the entire team – that everything goes according to plan and that you neatly hand over the shift to the colleagues who take over at the end of your shift. In this way the reception is always kept up to date with the stay of our guests. Administrative tasks are also on your plate, which include processing and checking of payments and preparing and carrying out two annual evaluations of the personnel. This you do together with the Front Office (Assistant) Manager. No limits to your abilities. In addition, you are

• the supporter of the reception. Is it busy? Then you jump right in!;
• also the helping hand of all the receptionists, by being a mentor through your guidance and trainings;
• responsible for all administrative tasks involved in the front office.

This position has morning and afternoon shifts. The morning shift starts at 06:45 and the afternoon shift at 14:45, including a 15-minute handover at the start of each shift. The night shift is outsourced and is therefore not part of your duties.

You must have:

• minimum of 2 years of experience as a receptionist in a hotel;
• preferably knowledge of the Opera IT system;
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

We offer:

• a monthly gross salary of between €2.645 and €3.289 in accordance with scale 6 of the Collective Labour Agreement for the Dutch hospitality and catering industry;
• a contract of 38 hours per week;
• 25 leave days and time off for any overtime;
• extra day off during your birthday month;
• a travel allowance up to €200 per month, on the basis of the actual number of kilometres;
• a night-shift allowance of 20% and a Sunday allowance of 5%;
• pension contributions with the Horeca & Catering pension fund;
• national and international opportunities and (cross) training opportunities;
• a uniform, laundry service and meals;
• discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality hotels;
• enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience;
• recruitment bonus for a new colleague;
• 50% F&B discount at various hotels in Amsterdam;
• various staff outings.

This is the right time to say yes

If it is a match, you will be interviewed by a member of the HR department and the Front Office manager. Are you ready?

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