Front Office Experience Leader | Guest Service & Team Coach

Novotel Amsterdam City; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Gross salary €3,139.59/mo (38h)

Travel allowance from 5 km

25 vacation days

Stay at Novotel Amsterdam City incl. 3

Discount at Accor hotels

Free parking

Access to Technogym

Job summary

Novotel Amsterdam City is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering memorable guest experiences. You will lead the front desk team, coach staff, and manage scheduling while focusing on continuous service improvements.

You’ll also participate in recruitment, performance management, and frontline projects such as upselling and loyalty initiatives, ensuring issues are addressed to prevent recurrence. Fluency in English is essential.

Qualifications

• MBO/HBO education, preferably from a Hotel School.
• At least 2 years of experience in a leadership role with a background in Rooms.
• Outgoing with excellent communication skills when interacting with guests.
• Fluent in English.

Responsibilities

• Lead the Front Office team alongside the Front Office Manager.
• Motivate, inspire, and coach colleagues to deliver optimal guest experiences.
• Handle personnel management, scheduling, and front-of-house duties.
• Participate in recruitment, performance management, and training.
• Drive projects like upselling and loyalty initiatives and resolve complaints to prevent recurrence.

Skills

Leadership

Team Management

Guest Service

Communication

English

Education

MBO/HBO Hotel School

Job description

Novotel Amsterdam City is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering memorable guest experiences. You will lead the front desk team, coach staff, and manage scheduling while focusing on continuous service improvements.

You’ll also participate in recruitment, performance management, and frontline projects such as upselling and loyalty initiatives, ensuring issues are addressed to prevent recurrence. Fluency in English is essential.