Front Office Trainee (From February)

Hospitaliti; Amsterdam; On-site; EUR 7,600 - 9,100; Full time

Benefits offered by this job

Trainee allowance €750/month

38-hour work week

Night-shift allowance 20%

Sunday allowance 5%

Uniform, laundry & meals

Discounts on rooms and F&B

Recruitment bonus

Staff outings

National/international growth training

Job summary

Mövenpick Hotel Amsterdam City Centre is seeking a Front Office trainee to provide outstanding service to guests. You will be the first and last contact, welcoming guests and ensuring their stay is memorable.

The role includes checking guests in and out, answering questions, and acting as the face of the hotel. Shifts run mornings and afternoons with a 15-minute handover; night shifts are outsourced.

Qualifications

• Fluent written and spoken English required.
• Dutch language is preferred.
• Must be able to commit to a minimum of 20 weeks, 5 days per week.

Responsibilities

• Check guests in and out.
• Serve as the point of contact for guests’ questions from A to Z.
• Act as the face of Mövenpick Hotel Amsterdam City Centre.
• Provide outstanding service and ensure memorable stays for guests.

Skills

English fluency

Dutch preferred

Education

MBO/HBO student

Tools

Opera IT system

Job description

About the role

Mövenpick Hotel Amsterdam City Centre is hiring a Front Office trainee to provide outstanding service to guests. You will be the first and last contact of our guests, welcoming them and ensuring their stay is memorable.

Key Responsibilities

• Available MBO or HBO student for a minimum of 20 weeks, 5 days a week
• Responsible for checking in and out guests
• Act as the point of contact for all questions in the hotel, from A to Z
• Serve as the face of the hotel

Shift & Schedule

This position works in morning and afternoon shifts. The morning shift starts at 06:45 and the afternoon shift at 14:45, always including a 15-minute handover at the start. The night shift is outsourced and is therefore not part of your duties.

Requirements

• Preferably knowledge of the Opera IT system
• Fluent written and spoken knowledge of the English language, and preferably the Dutch language as well
• Ability to work a minimum of 20 weeks, 5 days a week

Benefits & Compensation

• A trainee allowance of €750,- per month (including study- and travel allowance)
• 38-hour work week
• A night-shift allowance of 20% and a Sunday allowance of 5%
• National and international opportunities for growth, for instance towards the role of Receptionist or Shiftleader and national and international training opportunities
• A uniform, laundry service and meals
• Discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & REVO Hospitality Group
• Recruitment bonus for a new colleague
• 50% F&B discount at various hotels in Amsterdam
• Various staff outings

Location & Hotel Overview

The hotel is a 4-star property located in Amsterdam overlooking the river IJ. It offers a bar, restaurants and a combined conference space of over 1900 m² with 11 modern conference and directors’ rooms. It is part of the Passenger Terminal Amsterdam and the new exhibition centre ijVENUES.

Career Growth & Training

National and international opportunities for growth, for instance towards the role of Receptionist or Shiftleader and national and international training opportunities.

Contact

For more information, contact the HR Office via [e-mail] or by phone at [phone].