Front Office Manager - Lead Guest Experience & Team Growth

Accor; Amsterdam; On-site; EUR 42,000 - 65,000; Full time

Job summary

Mama Shelter Amsterdam is seeking a Front Office Manager to lead the front desk team and ensure exceptional guest experiences at our Amsterdam property.

You will recruit, train, and supervise the Front Office team, act as the main liaison with Management, and handle guest issues with a proactive, service-driven approach. English fluency is required, Dutch is a plus, and other languages are a bonus.

Qualifications

• Fluent in English; Dutch is a plus; additional languages are a bonus.

Responsibilities

• Recruit, train, lead and coordinate the Front Office team.
• Act as head of department, spokesperson between staff, team and Management.
• Manage and resolve customer issues and complaints to retain customers.
• Involved in marketing Mama services, promote shop, restaurant and events.

Job description

Mama Shelter Amsterdam is seeking a Front Office Manager to lead the front desk team and ensure exceptional guest experiences at our Amsterdam property.

You will recruit, train, and supervise the Front Office team, act as the main liaison with Management, and handle guest issues with a proactive, service-driven approach. English fluency is required, Dutch is a plus, and other languages are a bonus.