Front Office Leader: Guest Delight & Revenue Growth

Mama Shelter Group; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Opera Cloud proficiency

Leadership mindset

Pricing and occupancy optimization

Hotel culture flair

Job summary

Mama Shelter Amsterdam seeks a Head of Front Office to recruit, train, lead and coordinate the Front Office team. As head of department, you are the spokesperson and link between staff and Management, ensuring personalized and warm welcome at all times.

You will manage guest issues, contribute to marketing of Mama services, shop, restaurant and events, and drive sales and occupancy with energetic leadership to deliver an unforgettable guest experience.

Qualifications

• Leadership and people management across Front Office teams.
• Ability to recruit, train and develop staff in a fast-paced hotel.
• Strong customer relations and conflict-resolution skills.
• Mobilise resources (human, financial, administrative) to succeed.
• Sales focus to optimize occupancy and revenue.
• Discretion with confidential information and guest data.
• Hands-on leader who mentors juniors and sets example.
• Ability to drive pricing strategy and hotel performance.
• Clear communication between staff and Management as a spokesperson.

Responsibilities

• Recruit, train, lead and coordinate the Front Office team.
• Act as direct spokesperson and bridge between staff and Management.
• Manage and resolve customer issues and complaints.
• Support marketing of Mama services, the shop, restaurant and events.
• Ensure the customer experience is warm, personalized and flawless.

Skills

Leadership

Talent identification

Sales-driven

Customer relations

Team coordination

Tools

Opera Cloud

Job description

Mama Shelter Amsterdam seeks a Head of Front Office to recruit, train, lead and coordinate the Front Office team. As head of department, you are the spokesperson and link between staff and Management, ensuring personalized and warm welcome at all times.

You will manage guest issues, contribute to marketing of Mama services, shop, restaurant and events, and drive sales and occupancy with energetic leadership to deliver an unforgettable guest experience.