Front Office Manager – Guest Experience Leader

Minor Hotels Europe and Americas; Amersfoort; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

End of year bonus up to 100% of one‑mo

Refer-a-friend bonus 500 EUR

Employee rates starting from €36 in所有H

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events

Growth within company worldwide

Job summary

Minor Hotels Europe & Americas is seeking an experienced Front Office Manager to lead the Front Office team with full professional and disciplinary responsibility, delivering outstanding guest service and smooth operations. You will inspire your team, coordinate concierge and administrative tasks, monitor standards and upselling, and participate in hotel management.

Fluency in English is required; Dutch is a plus and strong numerical skills are valued.

Qualifications

• Leads with a guest-first mindset and maintains high service standards.
• Manages a Front Office team with disciplinary accountability and performance.
• Posts and monitors upselling activities to maximise revenue.

Responsibilities

• Lead the Front Office team with professional and disciplinary responsibility.
• Act as point of contact for guest-related matters and concierge duties.
• Monitor Quality Standards and Upselling results and contribute to hotel management.

Skills

Guest service

Team leadership

Upselling

Concierge duties

English proficiency

Job description

Minor Hotels Europe & Americas is seeking an experienced Front Office Manager to lead the Front Office team with full professional and disciplinary responsibility, delivering outstanding guest service and smooth operations. You will inspire your team, coordinate concierge and administrative tasks, monitor standards and upselling, and participate in hotel management.

Fluency in English is required; Dutch is a plus and strong numerical skills are valued.