Front Office Intern - February 2027

PPHE Hotel Group; Amsterdam; On-site; EUR 5,200 - 7,100; Full time

Benefits offered by this job

Meal during shift

Refer a friend bonus

Discounted hotel rates

Employee discounts

Career opportunities across Europe

Learning & development

Job summary

Park Plaza Vondelpark Amsterdam, part of PPHE Hotel Group, invites energetic Front Office Interns to join in February 2027. You will support guests from arrival to departure, learning front desk procedures and hospitality systems in a boutique hotel setting.

This paid internship offers 38 hours per week, a welcoming team, and development opportunities across Europe. The role requires active English communication, teamwork and a proactive guest-focused attitude.

Qualifications

• Currently enrolled in a hospitality, hotel management or related study programme.
• Strong communication skills in English (written and spoken).
• Proactive attitude with a willingness to learn and develop.
• Guest-focused mindset with a positive and professional approach.

Responsibilities

• Support guests throughout their stay, from check-in to check-out.
• Deliver a warm and professional welcome to guests from around the world.
• Assist with guest enquiries via phone, email and face-to-face communication.
• Learn and apply hotel procedures, standards and systems.
• Collaborate with departments such as Housekeeping, Food & Beverage and Maintenance to ensure seamless guest experiences.
• Contribute to maintaining a professional and welcoming Front Office environment.

Skills

English

Teamwork

Customer service mindset

Proactive attitude

Education

Hospitality-related study program

Tools

PMS systems

Job description

As a Front Office Intern - February 2027, you will be the face of the hotel and play a key role in creating memorable guest experiences. You will gain hands-on experience in all aspects of Front Office operations while developing your professional and hospitality skills in a welcoming and dynamic environment.

• Location: Park Plaza Vondelpark, Netherlands
• Job level: Team Member
• Job type: Internship
• Hours per week: 38

Looking to gain real-world hospitality experience in a boutique hotel setting? At Park Plaza Vondelpark Amsterdam, you'll learn how exceptional service, attention to detail and genuine guest connections come together to create memorable stays from arrival to departure. Situated in Amsterdam's Oud-Zuid district, close to the iconic Vondelpark and excellent public transport links, Park Plaza Vondelpark Amsterdam is a stylish boutique hotel where personalised service and authentic hospitality take centre stage.

Responsibilities

• Support guests throughout their stay, from check-in to check-out
• Deliver a warm and professional welcome to guests from around the world
• Assist with guest enquiries via phone, email and face-to-face communication
• Learn and apply hotel procedures, standards and systems
• Collaborate with departments such as Housekeeping, Food & Beverage and Maintenance to ensure seamless guest experiences
• Contribute to maintaining a professional and welcoming Front Office environment

Essential Requirements

• Currently enrolled in a hospitality, hotel management or related study programme
• Strong communication skills in English (written and spoken)
• Proactive attitude with a willingness to learn and develop
• Guest-focused mindset with a positive and professional approach
• Enjoy working as part of a team and adapting to a fast-paced environment
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience in hospitality or customer service is an advantage
• Interest in Front Office operations and guest relations
• Familiarity with hotel systems (PMS) is a plus
• Dutch or additional language skills are an advantage
• Eagerness to develop operational knowledge within a hotel environment

Your Benefits & Perks

• Tasty meal during every shift
• Receive €250 for referring another intern
• Real-world experience in a dynamic hospitality environment
• Learning & development opportunities to build valuable skill
• Career opportunities across our hotels and corporate teams throughout Europe
• Heavily discounted hotel rates
• 50% discount in our restaurants and bars
• Access to exclusive employee discounts and offers
• Fun social events and team celebrations

The internship allowance is €550 gross per month (full-time), which is above the Horeca CAO BOL guidelines.