Front Office Management Intern – February 2027

PPHE Hotel Group; Amsterdam; On-site; EUR 8,400 - 10,000; Full time

Benefits offered by this job

Meal on shift

Referral bonus €250

Hotel discounts

Restaurant discounts 50%

Employee discounts

Social events

Learning opportunities

Career progression across Europe

Job summary

Park Plaza Vondelpark, part of PPHE Hotel Group, seeks a Front Office Management Intern to support daily operations and develop leadership skills in a vibrant Amsterdam hotel. You will engage guests, assist with reception duties, and collaborate across departments to enhance the guest experience.

Ideal candidates are enrolled in hospitality studies, fluent in English, and eager to learn in a dynamic environment.

Qualifications

• Currently enrolled in hospitality, hotel management, tourism or related study programme.
• Strong written and spoken English required.
• Passion for hospitality and creating memorable guest experiences.

Responsibilities

• Deliver exceptional guest service across the front office journey.
• Maintain a well-organised reception area and assist with operation supplies.
• Support Front Office Leaders with daily operations and teamwork.
• Assist with revenue generation through upselling hotel services and packages.
• Provide flexible support across departments as needed to ensure smooth operations.
• Coordinate with Housekeeping, Engineering and F&B on guest requests.
• Complete administrative duties and uphold brand standards.

Skills

English communication

Leadership potential

Proactive mindset

Guest service excellence

Team collaboration

Education

Hospitality/hotel management/tourism studies

Job description

Front Office Management Intern – February 2027

Location: Park Plaza Vondelpark, Netherlands

Nestled in one of Amsterdam's most charming neighbourhoods, Park Plaza Vondelpark combines contemporary style with an intimate boutique atmosphere. Located steps away from the iconic Vondelpark and vibrant cultural hotspots, our hotel offers guests a warm and personalised experience.

If you are passionate about hospitality, love connecting with people, and are eager to develop your leadership skills, this is the perfect opportunity to begin your management journey in Front Office.

As our Front Office Management Intern, you will support the daily operation of the Front Office while gaining hands-on leadership experience. This role combines guest service, operational support, administration, and commercial responsibilities, with flexibility to assist other departments when required.

Responsibilities

• Deliver exceptional guest service throughout the guest journey, ensuring all Front Office operations meet brand standards.
• Maintain an organized reception area, including key wallets, room keys, registration documents, stationery, and Front Office supplies, and manage the ordering of amenities and operational materials.
• Support Front Office Team Leaders with daily operations, demonstrating basic leadership by motivating colleagues, encouraging teamwork, and helping achieve monthly departmental goals.
• Assist with revenue generation by finalizing room upgrades, promoting breakfast packages, upselling and cross-selling hotel facilities and restaurant offers, and contributing to departmental targets.
• Remain flexible by supporting both Front Office Host and Team Leader responsibilities, adapting to operational needs and ensuring smooth daily operations.
• Work closely with Housekeeping, Engineering, Food & Beverage, and other departments, assisting with guest requests such as sofa bed preparation, basic maintenance coordination, and other operational tasks as needed.
• Complete administrative duties accurately, maintain operational records, and ensure compliance with hotel policies and brand standards.
• Currently enrolled in a hospitality, hotel management, tourism, or related study programme
• Strong communication skills in English, written and spoken
• Passion for hospitality and creating memorable guest experiences
• Proactive, organised, and eager to learn in a dynamic environment
• Strong guest service and interpersonal skills
• Commercial mindset with confidence to promote hotel services
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience or strong interest in Front Office or hospitality operations
• Leadership potential with a proactive and flexible attitude
• Commercial awareness and confidence in upselling
• Well organised, detail-oriented, and a team player
• Dutch or any additional language is an advantage

Your Benefits and Perks

• Tasty meal during every shift
• Receive €250 for referring another intern
• Real-world experience in a dynamic hospitality environment
• Learning & development opportunities to build valuable skill
• Career opportunities across our hotels and corporate teams throughout Europe
• Heavily discounted hotel rates
• 50% discount in our restaurants and bars
• Access to exclusive employee discounts and offers
• Fun social events and team celebrations

We provide a monthly allowance of €750, exceeding Horeca CAO (BOL) guidelines, with full coverage of job-related expenses.

Excited to develop your leadership skills and gain hands-on experience in Front Office management?

We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Vondelpark.