Front Office Intern – February 2027

PPHE Hotel Group; Amsterdam; Hybrid; EUR 5,200 - 7,100; Full time

Benefits offered by this job

Heavily discounted hotel rates

Restaurant & bar discount 50%

Exclusive employee discounts

Learning and development opportunities

Career opportunities across Europe

Fun social events and team gatherings

Job summary

Park Plaza Victoria Amsterdam is offering an internship in the Front Office department. You will gain hands-on experience in guest services, check-ins, check-outs and day-to-day front desk operations within a busy international hotel.

The role requires current enrollment in hospitality studies, excellent English, and a proactive, guest-focused attitude. The internship lasts 5–6 months with a monthly €550 gross allowance.

Qualifications

• Currently enrolled in hospitality or related study program
• Strong English communication skills (written and spoken)
• Dutch or additional language skills are a plus
• Willingness to learn and develop in a fast-paced hotel environment

Responsibilities

• Assist with guest check-ins and check-outs and respond to guest requests
• Support reservations, payments, and Front Office administrative tasks
• Maintain a professional Front Office environment in line with brand standards
• Collaborate with Housekeeping, Food & Beverage, and Maintenance for smooth operations
• Learn and apply hotel procedures, standards and systems to ensure operational excellence

Skills

Front Office

Hospitality

Communication

Teamwork

Education

Hospitality student enrollment

Tools

PMS software

Job description

Location: Park Plaza Victoria Amsterdam, Netherlands

Is it time for you to start searching for an internship? Do you breathe hospitality and are you more than excited to broaden your knowledge? Stop your search and join us to experience authentic hospitality in one of Amsterdam's most iconic hotels.

Park Plaza Victoria Amsterdam is located in the heart of the city, directly opposite Amsterdam Central Station. Combining historic architecture with contemporary comfort, the hotel welcomes both leisure and business guests from around the world.

As a Front Office Intern, you will be the face of the hotel and play a key role in creating memorable guest experiences. You will gain hands‑on experience in all aspects of Front Office operations while developing your professional and hospitality skills in a dynamic international environment.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Support the guest journey, including check-ins, check-outs, and handling guest requests across phone, written, and face-to-face communication
• Assist with reservations, payments, and Front Office administrative tasks
• Deliver excellent guest service and respond professionally to guest enquiries
• Maintain a professional and welcoming Front Office environment in line with brand standards
• Collaborate with departments such as Housekeeping, Food & Beverage, and Maintenance to ensure smooth daily operations
• Learn and apply hotel procedures, standards, and systems to support operational excellence
• Currently enrolled in a hospitality or related study program
• Strong communication skills in English (written and spoken)
• Proactive attitude with willingness to learn and develop
• Guest-focused mindset with a positive and professional approach
• Enjoys working in a team and adapting to a fast-paced environment
• Available for an internship of at least 5-6 months
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience in hospitality or customer service is an advantage
• Interest in Front Office and guest relations
• Familiarity with hotel systems (PMS) is a plus
• Dutch or any additional language skills are an advantage
• Eagerness to develop operational knowledge within a hotel environment
• Tasty meal during every shift
• Receive €250 for referring another intern
• Real-world experience in a dynamic hospitality environment
• Learning and development opportunities to build valuable skills
• Career opportunities across our hotels and corporate teams throughout Europe
• Heavily discounted hotel rates
• 50% discount in our restaurants and bars
• Access to exclusive employee discounts and offers
• Fun social events and team celebrations

The internship allowance is €550 gross per month (full-time), which is above the Horeca CAO BOL guidelines.

Excited to start your career in hospitality and create memorable guest experiences?, it's quick and mobile-friendly. We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Victoria Amsterdam.