Enterprise AI-Driven Customer Success Manager

Monetate; Utrecht; On-site; EUR 60,000 - 71,000; Full time

Benefits offered by this job

AI Academy training program

In-person onboarding in Utrecht

Competitive salary with performance‑dr

Strong growth and advancement

Job summary

Monetate is a leading personalization and experimentation platform with a strong training path through the AI Academy. You will own enterprise customer relationships, drive digital journey conversations, and guide onboarding to long-term value realization.

You will diagnose technical challenges, build creative solutions, and collaborate across Sales, Support, and Product to influence the roadmap. Minimal travel and in-person onboarding in Utrecht await you.

Qualifications

• Bachelor's degree in STEM, Computer Science, or related technical field.
• Strong written and verbal communication in English; French a plus.
• Organized, adaptable, and able to manage competing priorities in a fast-moving environment.

Responsibilities

• Own a portfolio of enterprise and mid-enterprise customer accounts as their primary post-sales partner.
• Lead value-add conversations about customers' digital journeys, connecting experimentation and personalization strategy to measurable business outcomes.
• Guide customers through onboarding, adoption, and ongoing optimization, from go-live through long-term value realization.
• Diagnose and fix technical challenges and actively build solutions for customers.
• Architect creative solutions to complex technical and strategic customer challenges.
• Learn foundational consulting skills that drive deeper client relationships and strategic conversations.
• Use AI tools, including Claude Enterprise, to work smarter, delivering faster, higher-quality outcomes for customers.
• Collaborate with Sales, Support, and Product organizations; share field feedback that shapes the roadmap.
• Be measured on customer retention, platform adoption, health scores, and expansion opportunities.
• Travel expectations: Minimal travel; occasional visits to customer offices for annual business reviews

Skills

Ownership

Motivation

Curiosity

Growth Mindset

Team First

Education

Bachelor's degree in STEM/Computer Science or related field

Tools

AI tools experience

SaaS analytics platforms

CRM systems

Data analytics tools

Job description

Monetate is a leading personalization and experimentation platform with a strong training path through the AI Academy. You will own enterprise customer relationships, drive digital journey conversations, and guide onboarding to long-term value realization.

You will diagnose technical challenges, build creative solutions, and collaborate across Sales, Support, and Product to influence the roadmap. Minimal travel and in-person onboarding in Utrecht await you.