Senior Customer Success Manager, AI-Driven SaaS (EMEA)

project44; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work in Amsterdam

On-site in Amsterdam four days a week

Job summary

project44 is seeking a Customer Success Manager for the EMEA Customer Experience Team. You will own a portfolio of customers post-implementation, driving adoption, value realization, retention, and expansion across the Amsterdam-based hybrid office.

You will collaborate with Professional Services, Managed Services, Sales, Support, Product, and Engineering to ensure customers realize lasting value from the platform, with travel as needed and a strong emphasis on AI fluency to scale impact.

Qualifications

• English proficiency required; additional languages are a plus.
• 5+ years in customer-facing roles, preferably SaaS or logistics tech.
• Proven portfolio ownership with retention and expansion responsibility.

Responsibilities

• Own post-implementation lifecycle for accounts across adoption, retention and expansion.
• Be trusted advisor and primary relationship owner up to executive sponsors.
• Lead business reviews, health checks, and success planning ceremonies.
• Forecast renewals, identify risk, coordinate with cross-functional teams.
• Identify and drive expansion opportunities with Sales.
• Maintain accurate account health and data in internal tools.
• Escalate and resolve customer risks with Support, Product, and Engineering.

Skills

English fluency

German language

Spanish language

French language

Italian language

SaaS / customer success

Relationship management

Renewals management

AI fluency (Claude)

Cross-functional collaboration

Tools

Salesforce

Jira

Confluence

Claude

Job description

project44 is seeking a Customer Success Manager for the EMEA Customer Experience Team. You will own a portfolio of customers post-implementation, driving adoption, value realization, retention, and expansion across the Amsterdam-based hybrid office.

You will collaborate with Professional Services, Managed Services, Sales, Support, Product, and Engineering to ensure customers realize lasting value from the platform, with travel as needed and a strong emphasis on AI fluency to scale impact.