Enterprise AI Customer Success Lead

Open; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Career growth

Top-of-market salary

Full benefits

Job summary

Open is an AI customer experience platform helping enterprises automate support, outbound, and sales. As a Customer Success Manager, you will drive successful platform adoption, coordinate across engineering and product teams, and shape a smooth post-sales experience for complex customer needs.

You will oversee onboarding, API integrations, and data migrations while advocating for customers and ensuring alignment with business goals.

Qualifications

• 3–5 years of CSM experience onboarding enterprise SaaS customers.
• Experience with CRM tools such as Salesforce or HubSpot.
• Experience with AI tools and AI-based integrations.
• Experience with project scoping, structured implementation processes, and onboarding playbooks.

Responsibilities

• Onboard customers and ensure successful platform implementation.
• Manage integrations with ticketing systems and workflows, establishing clear work processes.
• Lead complex technical onboarding involving API integrations, system design, and data migrations.
• Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
• Advise on security protocols, authentication, and infrastructure scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical documentation into training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
• Advocate for customers by converting feedback into structured product feature requests.

Skills

Customer Success

SaaS

CRM tools

AI tools

Project coordination

Stakeholder management

Education

Bachelor's degree (business/CS/communications)

Tools

Salesforce

HubSpot

Zapier

Job description

Open is an AI customer experience platform helping enterprises automate support, outbound, and sales. As a Customer Success Manager, you will drive successful platform adoption, coordinate across engineering and product teams, and shape a smooth post-sales experience for complex customer needs.

You will oversee onboarding, API integrations, and data migrations while advocating for customers and ensuring alignment with business goals.