Technical Customer Success Manager - EMEA

Monetate; Utrecht; On-site; EUR 60,000 - 71,000; Full time

Benefits offered by this job

AI Academy training program

In-person onboarding in Utrecht

Competitive salary with performance‑dr

Strong growth and advancement

Job summary

Monetate is a leading personalization and experimentation platform with a strong training path through the AI Academy. You will own enterprise customer relationships, drive digital journey conversations, and guide onboarding to long-term value realization.

You will diagnose technical challenges, build creative solutions, and collaborate across Sales, Support, and Product to influence the roadmap. Minimal travel and in-person onboarding in Utrecht await you.

Qualifications

• Bachelor's degree in STEM, Computer Science, or related technical field.
• Strong written and verbal communication in English; French a plus.
• Organized, adaptable, and able to manage competing priorities in a fast-moving environment.

Responsibilities

• Own a portfolio of enterprise and mid-enterprise customer accounts as their primary post-sales partner.
• Lead value-add conversations about customers' digital journeys, connecting experimentation and personalization strategy to measurable business outcomes.
• Guide customers through onboarding, adoption, and ongoing optimization, from go-live through long-term value realization.
• Diagnose and fix technical challenges and actively build solutions for customers.
• Architect creative solutions to complex technical and strategic customer challenges.
• Learn foundational consulting skills that drive deeper client relationships and strategic conversations.
• Use AI tools, including Claude Enterprise, to work smarter, delivering faster, higher-quality outcomes for customers.
• Collaborate with Sales, Support, and Product organizations; share field feedback that shapes the roadmap.
• Be measured on customer retention, platform adoption, health scores, and expansion opportunities.
• Travel expectations: Minimal travel; occasional visits to customer offices for annual business reviews

Skills

Ownership

Motivation

Curiosity

Growth Mindset

Team First

Education

Bachelor's degree in STEM/Computer Science or related field

Tools

AI tools experience

SaaS analytics platforms

CRM systems

Data analytics tools

Job description

Monetate is a leading personalization and experimentation platform trusted by some of the world's most recognizable brands. We help enterprise retailers, financial services firms, and consumer brands turn customer data into real business outcomes, powering millions of decisions every day.

You'll receive comprehensive training through our AI Academy, a three-tier certification program (Operator, Specialist, Champion). This program is designed to equip you with advanced AI skills, enabling you to use AI daily as a powerful force multiplier to enhance your productivity and impact, not as a passing novelty.

This is an opportunity to own customer relationships, develop hands-on technical skills, and make your mark from day one. We promote from within and invest in people who want to grow.

What You Will Do

• Own a portfolio of enterprise and mid-enterprise customer accounts as their primary post-sales partner
• Lead value-add conversations about customers' digital journeys, connecting experimentation and personalization strategy to measurable business outcomes
• Guide customers through onboarding, adoption, and ongoing optimization, from go-live through long-term value realization
• Diagnose and fix technical challenges and actively build solutions for customers
• Architect creative solutions to complex technical and strategic customer challenges
• Learn foundational consulting skills that drive deeper client relationships and strategic conversations
• Use AI tools, including Claude Enterprise, to work smarter, applying best practices to deliver faster and higher-quality outcomes for customers
• Collaborate with Sales, Support, and Product organizations; share field feedback that shapes the roadmap
• Be measured on customer retention, platform adoption, health scores, and your contribution to expansion opportunities
• Travel expectations: Minimal travel; occasional visits to customer offices for annual business reviews

Why Monetate

• Real ownership after in-person onboarding: your own large enterprise customers with clear career advancement and growth, including investment from Monetate to make sure you are learning every day
• We don't hand you a login and wish you luck. Monetate invests in structured, in-person training and enablement because we believe your first 90 days define the next 10 years of your career, and we take that seriously.
• The Monetate Forge is an in-person, multi-week onboarding program that brings a single global cohort together in Utrecht, Netherland. You will be trained across three pillars:
• Platform & Delivery: Learn our products, our proprietary client delivery framework, and how to build real solutions, taught by industry experts and members of the executive team in an apprenticeship model that builds both technical depth and consultative confidence
• AI Academy: Our three-tier certification program (Operator, Specialist, Champion) builds on your existing AI knowledge and prepares you for the future of the workplace through advanced, applied AI skills, not theory
• Culture & Connection: Designed to create genuine, lasting bonds with your global cohort while helping you uncover your strengths, your blind spots, and how you do your best work
• Expect to leave each day having learned something hard, had a genuinely good time, and built something real with the people next to you.
• Ability to work abroad in our other offices after 2 years in-role (optional); learning a new culture, meeting new colleagues, and owning new customer relationships as you continue to progress your career.
• Claude Enterprise-enabled team with a genuine AI-open mindset; we use AI to work smarter, and we expect you to embrace it.
• A culture built on directness, mutual respect, and low-ego, high-accountability teamwork
• Competitive salary with performance-based variable pay and comprehensive benefits
• This role offers an On-Target Earnings range of €60,000–€71,000 inclusive of a base salary of €50,000–€59,000 plus a 20% performance-based variable component
• Learn more about our mission, values and culture at monetate.com/careers

What We Are Looking For

We hire for who you are. Skills can be taught. These cannot:

• Extreme ownership: you take responsibility for outcomes, not just tasks, and hold yourself accountable even when no one is watching, be proactive in your approach, whether it be client-work or team-work
• Intrinsic motivation: you work hard because you want to be excellent, not because someone is standing over you
• Curiosity: You are genuinely interested in how things work and relentless about finding answers
• Growth mindset: you seek feedback, act on it, and see every interaction as a chance to get better
• Team-first values: collaborative, proactive, respectful, and genuinely invested in your customers' and team’s success

Qualifications

Required

• Bachelor's degree, recent graduate or up to 2 years post-graduation (STEM, Computer Science, or related technical fields preferred)
• Strong written and verbal communication skills in English, French a plus
• Organized, adaptable, and comfortable managing competing priorities in a fast-moving environment

Preferred

• Experience with a variety of AI tools, SaaS platforms, analytics tools, or CRM systems
• Experience with data science, data analytics, and business intelligence
• Comfort with interpreting data through data cleansing, extrapolation, and various forms of analytics
• Any customer-facing experience: internships, campus roles, or service work

Location

Utrecht, Netherlands Full-time, in-office. Must be authorized to work in the EU.