Customer Success Manager (Dutch speaking)

Open; Amsterdam; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Full benefits

Competitive compensation

Descrizione del lavoro

Open is an AI customer experience platform helping enterprise businesses automate support, outbound, sales, and customer understanding at scale. As a CSM, you will drive successful adoption, post-sales value, and long-term engagement across internal teams.

You will lead technical onboarding, integrations, and customer health monitoring while coordinating with engineering, product, and support to align goals and ROI.

Competenze

• 3-5 years of Customer Success Manager experience onboarding enterprise customers and managing post-sales SaaS relationships.
• Experience with CRM tools and workflow automation.
• Experience with AI tools and integrations.

Mansioni

• Onboard customers and ensure successful platform implementation, liaising between customers and engineering.
• Manage integrations with ticketing systems and workflows; establish clear processes.
• Lead complex technical onboarding involving API integrations and data migrations.
• Resolve escalations as primary technical contact; coordinate with engineering to fix bugs.
• Advise on security protocols, authentication, and scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical docs into training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and securing renewals.
• Advocate for customers by converting feedback into feature requests.

Conoscenze

Onboarding & implementation

SaaS / customer success

API integrations

Stakeholder management

CRM tools (Salesforce/HubSpot)

AI tools / prompt engineering

Project scoping & playbooks

Cross-functional collaboration

Formazione

Bachelor's degree in business / CS / communications

Strumenti

Salesforce

HubSpot

Zapier / automation

Descrizione del lavoro

Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.

As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.

Responsibilities

• Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.
• Manage integrations with ticketing systems and workflows, and establish clear work processes.
• Lead complex technical onboarding involving API integrations, system design, and data migrations.
• Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
• Advise on security protocols, authentication, and infrastructure scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical documentation into clear training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
• Advocate for customers by converting feedback into structured product feature requests.

• 3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.
• Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.
• Experience using AI tools, including prompt engineering and AI-based integrations.
• Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.
• Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.
• Availability during CET business hours and flexibility to support enterprise customers across different time zones.
• Bachelor's degree in business, communications, computer science, or a related field is a plus.
• Domain experience in enterprise SaaS, AI customer experience, or support operations is a plus.

What We Offer

• YC-backed with real tractionwe are in-market, growing, and trusted by enterprise names you know.
• Outsized career trajectoryearly team members grow into leadership as we scale globally.
• Real ownershipyour work will be seen, felt, and talked about company-wide.
• High-trust teamno politics, no bureaucracy; we move fast and support each other.
• Competitive compensationtop-of-market salary plus equity and full benefits.