Enterprise AI Customer Success Manager

Open; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Equity included

Full benefits

Real ownership and growth

High-trust team environment

Job summary

Open is an AI customer experience platform powering enterprise support, outbound, sales, and understanding at scale. The CSM will guide post‑sales adoption, coordinate with engineering, and ensure long-term value for complex customers.

You will lead onboarding, manage integrations with ticketing systems, and drive renewal and expansion while maintaining cross‑functional alignment with product and support teams.

Qualifications

• 3–5 years of CSM experience onboarding enterprise customers.
• Experience with Salesforce or HubSpot CRM.
• Experience with AI tools and AI-driven integrations.
• Coordinate across engineering, support and product teams.
• Availability during CET business hours.

Responsibilities

• Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.
• Manage integrations with ticketing systems and workflows, establishing clear work processes.
• Lead complex technical onboarding involving API integrations and data migrations.
• Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
• Advise on security protocols, authentication, and infrastructure scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical documentation into clear training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and secure renewals via ROI.

Skills

Customer success management

Stakeholder management

Cross-functional collaboration

Onboarding

Post-sales experience

Education

Bachelor's degree (business/comms/CS)

Tools

Salesforce

HubSpot

Workflow automation tools

AI tools

Job description

Open is an AI customer experience platform powering enterprise support, outbound, sales, and understanding at scale. The CSM will guide post‑sales adoption, coordinate with engineering, and ensure long-term value for complex customers.

You will lead onboarding, manage integrations with ticketing systems, and drive renewal and expansion while maintaining cross‑functional alignment with product and support teams.