Enterprise AI Platform CSM — Onboarding & Growth

Open; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Full benefits

Career growth

Job summary

Open is seeking a Customer Success Manager to help enterprise clients adopt our AI customer experience platform and achieve long-term value. You will work closely with customers and internal teams to manage onboarding, API integrations, and complex technical work.

In this role you will coordinate across engineering, support, and product, ensuring successful implementation, governance, and ongoing health checks while identifying growth opportunities and renewals.

Qualifications

• 3–5 years of Customer Success Manager experience onboarding enterprise customers.
• Experience with CRM tools such as Salesforce or HubSpot and workflow automation.
• Experience coordinating across engineering, support and product teams.
• Experience with API integrations and AI tools.
• Availability during CET business hours and across time zones.

Responsibilities

• Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.
• Manage integrations with ticketing systems and workflows, and establish clear work processes.
• Lead complex technical onboarding involving API integrations, system design, and data migrations.
• Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
• Advise on security protocols, authentication, and infrastructure scaling best practices.
• Audit usage data to optimize platform performance and identify underutilized features.
• Translate technical documentation into training resources for non-technical teams.
• Conduct business review health checks to align product performance with client goals.
• Proactively monitor customer health to prevent churn and identify growth opportunities.
• Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
• Advocate for customers by converting feedback into structured product feature requests.

Skills

Customer success

Enterprise SaaS

Stakeholder management

CRM tools

API integrations

AI tools

Onboarding playbooks

Cross-functional coordination

Prompt engineering

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Zapier

Job description

Open is seeking a Customer Success Manager to help enterprise clients adopt our AI customer experience platform and achieve long-term value. You will work closely with customers and internal teams to manage onboarding, API integrations, and complex technical work.

In this role you will coordinate across engineering, support, and product, ensuring successful implementation, governance, and ongoing health checks while identifying growth opportunities and renewals.