Enterprise AI Customer Success Manager - EMEA

Mistral; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mistral is seeking a Customer Success Manager to manage a portfolio of enterprise customers, drive adoption of our AI solutions, and serve as the main point of contact to ensure long-term value.

You will collaborate with Product, Engineering, and Sales to renew contracts, identify upsell opportunities, deliver training, and run quarterly business reviews. This role is ideal for customer-facing professionals who thrive in technical SaaS environments.

Qualifications

• 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
• Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
• Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.

Responsibilities

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
• Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
• Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
• Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
• Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
• Develop and deliver customer training, enablement programs, and best practices to drive adoption.
• Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.

Skills

Enterprise SaaS

Customer advocacy

Stakeholder management

Technical affinity

Training delivery

Job description

Mistral is seeking a Customer Success Manager to manage a portfolio of enterprise customers, drive adoption of our AI solutions, and serve as the main point of contact to ensure long-term value.

You will collaborate with Product, Engineering, and Sales to renew contracts, identify upsell opportunities, deliver training, and run quarterly business reviews. This role is ideal for customer-facing professionals who thrive in technical SaaS environments.